Dynamics 365 CE Application Support

Randstad; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Randstad in Melbourne is seeking a D365 CE Application Support Specialist to join on a 12-month full-time contract (maternity leave cover) with potential for permanent. You will support Dynamics 365 CE and CRM, drive marketing campaigns and website integrations, and enable Customer Insights Journeys across the marketing stack.

You will configure Power Platform components, manage environments (Dev/UAT/Prod), and collaborate with stakeholders and external partners to ensure smooth operations and

Qualifications

• Hands-on experience with Dynamics 365 CE / CRM administration.

Responsibilities

• Provide technical support and governance across Dynamics 365 CE, Power Platform, SharePoint Online, and Templafy.

Skills

Dynamics 365 CE

HTML/CSS

Marketing automation

Stakeholder engagement

Tools

SharePoint Online

Storyblok CMS

Templafy

SendGrid

PoliteMail

Customer Insights Journeys

Power Automate

Job description

Job Title: D365 CE Application Support Specialist (Marketing)

Location: Melbourne

Employment Type: 12-month Full-Time Contract (Maternity Leave Cover - potential for perm)

About the Opportunity

Opportunity to join a leading professional services firm providing technical support and platform enhancements across their Dynamics 365 CE and digital marketing ecosystem. This role focuses on supporting core business applications, configuring Customer Insights Journeys, maintaining CRM Platform, and driving effective campaign delivery and website integrations across the firm.

Key Criteria

• Technical background: Hands-on technical support and administration experience with Dynamics 365 CE / CRM.
• Marketing Tech expertise: Experience supporting marketing automation tools such as Customer Insights Journeys, SendGrid, or PoliteMail, combined with strong HTML/CSS skills for digital communications and campaign creation.
• CMS & Platform knowledge: Hands-on exposure to headless CMS platforms (e.g., Storyblok) alongside SharePoint Online and document automation tools like Templafy.
• Systems Governance: Knowledge of environment management (Dev/UAT/Prod), API integrations & release processes.
• Soft Skills: Exceptional problem-solving capabilities, strong stakeholder engagement skills, and the ability to translate complex business needs into smooth technical operations.

Key Responsibilities

• Application Support & Governance: Provide technical support, user enablement, and administration across Dynamics 365 CE, Power Platform, SharePoint Online, and Templafy environments while maintaining governance, documentation, and change management standards.
• Marketing & Campaign Enablement: Design, support, and execute CRM campaigns, customer journeys, responsive HTML communications, and email template systems using Customer Insights Journeys and related digital marketing tooling.
• Platform Enhancement & Automation: Configure Power Apps, build Power Automate workflows, and coordinate system deployments, testing, and Microsoft Wave updates across Dev, UAT, and Production environments.
• Integrations & Content Management: Monitor and maintain website integrations, APIs, and connected platforms including SendGrid, SuccessFactors, and Storyblok CMS public website content publishing.
• Training & Collaboration: Develop training resources, guide non-technical users on best practices, and collaborate closely with external technology partners to resolve platform issues.