Duty Specialist - Coles Supermarkets - Kotara

The Coles Group; Sydney; On-site; AUD 23,000 - 31,000; Part time

Benefits offered by this job

5% discount all year on supermarket/li

Novated car leases for eligible team

Team member share plan

Paid parental leave

Learning & development opportunities

Job summary

Coles Group is seeking a Duty Specialist for Coles Supermarkets in Kotara. The role covers weekend afternoon and evening trade, coordinating across Service, Fresh and Nightfill, and resolving customer, safety and operational issues. You’ll coach team members and hand over to store leaders, ensuring a smooth transition for tomorrow.

Expected hours are 2pm–11pm on weekends. The position is part-time, focused on delivering customer service excellence, stock control, and compliance while supporting

Qualifications

• Experience in retail or fast-paced customer service environment.
• Ability to handle priority setting and coach others.
• Focus on customer service and safety and compliance.

Responsibilities

• Coordinate across departments during afternoon trade.
• Maintain stock, presentation and compliance; ensure closing routines.
• Provide coaching and clear handover to next shift.

Job description

Duty Specialist - Coles Supermarkets - Kotara

In a company as invested in its future leaders as we are, there’s always support for you to learn, grow and move. A role in Leadership gives you the opportunity to build on what you know, develop skills in new areas and explore other ways you can make a difference to the customers and communities you serve. If you’re ready to take the next step in your career here, now’s the time!

About the role

When afternoon trade gets busy, you’ll help bring the whole store together. As our Part-time Duty Specialist, you’ll take a whole-store view across weekend afternoon and evening trade, setting priorities, supporting team members and stepping in to resolve customer, safety and operational issues as they happen.

Duty Specialist: You’ll coordinate across Service, Fresh and Nightfill, keep an eye on stock, presentation and compliance, and help make sure closing routines are completed and the store is ready for tomorrow. You’ll also provide practical coaching during the shift and a clear handover to store leaders, so the next team knows exactly where things stand.

Expected Working Hours: 2pm - 11pm, weekends only

About you and your skills

• Experience working in retail or another fast-paced, customer-focused environment
• A passion for great customer service and putting customers at the heart of what you do
• A team-first approach, with the confidence to coach, support and share your knowledge with others
• Ability to manage priorities, meet deadlines and keep things running smoothly
• Confidence working with operational targets and KPIs
• A commitment to creating a safe environment, with a focus on food safety, compliance, health and wellbeing

What’s in it for you?

• More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
• Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email ***************@coles.com.au