Duty Manager - The Capitol Hotel

EVT Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% dining & stays across EVT hotels

Movie tickets & cinema discounts

Seasonal perks at Thredbo

Career growth across hotel & network

Paid parental leave

Job summary

EVT Group’s The Capitol Hotel is seeking a Duty Manager to lead hotel operations during shifts, coordinate Front Office, and uphold service standards across the team.

You’ll resolve guest issues, manage security and WHS compliance, support rostering and cost control, and drive occupancy and revenue through collaborative rate management.

Qualifications

• 1+ year of duty manager experience in a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management.
• Strong Front Office knowledge including rostering and guest arrivals/departures.
• Experience managing security, guest complaints and incident reporting.

Responsibilities

• Lead and oversee hotel operations during shifts and assist departments as needed.
• Support Front Office operations; ensure staff presentation, punctuality and service standards.
• Maintain guest satisfaction by resolving issues and promoting a welcoming service culture.
• Monitor hotel security and WHS compliance and incident management.
• Drive occupancy and revenue by supporting rate management strategies.
• Coordinate communication across departments to improve efficiency and guest experience.
• Assist rostering, staffing levels, and cost control to meet targets.
• Manage staff training, rostering, overtime, leave and entitlements.

Skills

Duty manager experience

Front Office operations

Guest service

Rate management

Staff rostering

Communication skills

Job description

About EVT:

The Capitol Hotel is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo,Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

As a Duty Manager you will:

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

What You’ll Bring

• 1+ years of experience a duty manager role or similar within a branded or independent hotel.
• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Inclusive leader — values diverse perspectives; builds belonging.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Hands‑on and non-hierarchical — leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.