Duty Manager - Sydney Domestic Airport

Cater Care Group; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Training and professional development

Recognition and service awards

Corporate benefits and discounts

Relish discounts across 650+ retailers

wellbeing resources

Career progression opportunities

Job summary

Cater Care Group is seeking a hands-on Duty Manager to lead the Mad Mex team at Sydney Domestic Airport. This permanent full-time role (38 hours per week) is ideal for hospitality, retail or kitchen professionals ready to advance into leadership.

You’ll manage shifts, ensure smooth operations, deliver top service, support food preparation, uphold food safety standards and contribute to team development. RSA and Food Safety Supervisor qualifications are required, with start times from 5.00am.

Qualifications

• Hands-on approach and positive attitude.
• Strong customer service and communication.
• Experience in retail, hospitality and/or kitchen operations and key-holder duties.
• RSA and Food Safety Supervisor qualifications.
• Availability for 5.00am starts.

Responsibilities

• Lead and support the team during each shift.
• Coordinate smooth and efficient daily restaurant operations.
• Deliver consistently high standards of customer service.
• Support food preparation, kitchen operations and bulk cooking.
• Maintain high standards of food safety, cleanliness and presentation.
• Support team training and development.
• Manage competing priorities across customer service, kitchen and retail operations.
• Lead by example and contribute to a positive team environment.

Skills

Hands-on approach

Customer service

Communication

Retail/hospitality/kitchen ops

Multitask & prioritise

Availability 5am starts

Education

RSA and Food Safety Supervisor

Job description

Location: NSW: Sydney CBD, Inner West & Eastern Suburbs Sydney

Job Category: Airport,Airport Hospitality,Assistant Manager,Bar & Beverage,Customer Service,Duty Manager,Food & Beverage,Food Safety

A great team. A great workplace. A great next step.
Duty Manager
Permanent Full Time | 38 hours per week
Sydney Domestic Airport - Mad Mex
At Cater Care, we believe great service starts with great people.
We’re looking for a hands-on and customer-focused Duty Manager to join our Mad Mex team at Sydney Domestic Airport. This is a great opportunity for someone with hospitality, retail or kitchen experience who is ready to take the next step in their leadership journey.

Job Description

What You’ll Do

• Lead and support the team throughout each shift
• Help coordinate smooth and efficient daily restaurant operations
• Deliver consistently high standards of customer service
• Support food preparation, kitchen operations and bulk cooking
• Maintain high standards of food safety, cleanliness and presentation
• Support team training and development
• Manage competing priorities across customer service, kitchen and retail operations
• Lead by example and contribute to a positive team environment

Desired Skills and Experience

What You’ll Bring

• A hands‑on approach and positive attitude
• Strong customer service and communication skills
• Experience in retail, hospitality and/or kitchen operations and key‑holder duties
• The ability to multitask, prioritise and work independently
• RSA and Food Safety Supervisor qualifications
• A genuine interest in developing your leadership skills and progressing your career
• Availability from 5.00am starts

Your Career with Cater Care
For 25 years, Cater Care has been delivering exceptional food and support services across Australia. Our values of Care, Pride and Community shape how we work and how we support our people. We’re committed to helping our people grow through training, professional development and genuine career pathways.

As part of the Cater Care team, you’ll have access to:

• Employee Assistance Program
• Training and professional development opportunities
• Recognition and service awards
• Corporate benefits and discounts
• Relish discounts across 650+ retailers
• Wellbeing and financial wellbeing resources
• Career progression and internal mobility opportunities

Cater Care is committed to creating an inclusive workplace where everyone can thrive. We strongly encourage applications from First Nations peoples and people from diverse backgrounds.

Bring your energy, leadership and hospitality skills to Mad Mex at Sydney Domestic Airport.