Duty Manager

MKO Global Partners; Shire of Mitchell; On-site; AUD 63,000 - 69,000; Full time

Job summary

Mitchell Shire Council is seeking a casual Duty Manager to lead on-site operations across leisure centres in Mitchell Shire. You will manage daily activities, ensure safety, and deliver high-quality customer service to pool and centre users.

You’ll act as the on-shift responsible person, coordinate incident responses, and uphold all safety policies while supporting program operations seven days a week during peak seasons.

Qualifications

• Current Level 2 First Aid (HLTAID003) and high standard of customer service.
• Current Working with Children Check and Pool Lifeguard or AustSwim accreditation.
• Ability to lead as on-shift responsible person and handle incidents.

Responsibilities

• Be the duty manager and lead during daily operations and incidents.
• Oversee day-to-day running of leisure centres and ensure safety and welcoming environment.
• Provide leadership on shift, coordinate responses to emergencies and maintain policies.

Skills

Customer service

Teamwork

First aid awareness

Education

HLTAID003 Level 2 First Aid

Working with Children Check

AUSTSWIM or Pool Lifeguard

Job description

Duty Manager

Be part of Victoria's last great story of growth

Mitchell Shire is where the city meets the country. Located just 40 minutes north of Melbourne, we're home to thriving townships, beautiful natural landscapes and some of Australia's fastest-growing communities.

With a current population of more than 64,000 residents and forecast growth to over 220,000 by 2046, there has never been a more exciting time to join Mitchell Shire Council. As we continue to grow, so do the opportunities to make a genuine difference to our community and help shape the future of one of Victoria's most dynamic municipalities.

At Mitchell Shire Council, you'll be part of a progressive, inclusive and supportive organisation that values collaboration, innovation and continuous improvement. Together, we work as One Mitchell, guided by our values of Trusted, Engaged and Innovative.

About the Opportunity

Our Duty Managers are the first point of contact for our patrons and play a critical role in the daily success of our centres. With comprehensive training, you will develop a broad knowledge of our programs, services and operations, delivering exceptional customer service and member support. You will be confident in backfilling a variety of operational roles as required, overseeing the day-to-day running of the centre, and ensuring a safe, welcoming and efficient environment for all users.

As the designated responsible person on shift, you will provide leadership during incidents and emergencies, coordinate responses to major incidents, make critical operational decisions, and ensure all relevant policies, procedures and safety requirements are followed.

Our Leisure Centres operate seven (7) days a week with outdoor pools running throughout the Summer Season.

This is a casual opportunity with opportunities to upskill and aid your career progression. The hourly rate beginning at $46.39 (LSO Band 4) plus superannuation

Why Mitchell?

At Mitchell Shire Council, we are committed to creating a workplace where people can thrive and do their best work. In return for your contribution, you'll enjoy:

• Flexible work arrangements where operationally possible
• Learning and development opportunities
• Employee wellbeing initiatives and Employee Assistance Program support
• A values-driven and supportive workplace culture
• The opportunity to contribute to one of Victoria's fastest-growing municipalities
• Meaningful work that makes a difference to our community

About You

We're looking for someone who is passionate about delivering great outcomes and enjoys working collaboratively with others.

You will be energetic, passionate and fun. You work well within a team, have outstanding communication skills and enjoy dealing with the public. You take initiative and are professional in your approach. You will possess a current level 2 first aid (HLTAID003, current Employee Working with Children Check and current AUSTSWIM or similar accreditation and/or Pool Lifeguard certification.

If you are passionate about providing exceptional customer service and value water safety, this is a great opportunity for you! Come join our team today!

Want to Know More?

For further information about this opportunity, please contact Jake Martin, Acting Team Leader Aquatics Operations at [e-mail].

Our Commitment to Diversity, Inclusion and Safety

Mitchell Shire Council is committed to building a diverse, inclusive and accessible workplace that values different perspectives and upholds the highest standards of integrity, respect and responsibility. We welcome and encourage applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, members of the LGBTQIA+ community and people with disabilities.

As a Child Safe Organisation, we are committed to promoting the safety, wellbeing and inclusion of children and young people. Successful applicants will be required to obtain and maintain a valid Working with Children Check where required for the role.

Our commitment is guided by the principles of the Charter of Human Rights and Responsibilities Act 2006 (Vic), the Gender Equality Act 2020, the Climate Change Act 2017 and the Victorian Child Safe Standards.

We are committed to providing an accessible recruitment process. If you require any reasonable adjustments or additional support during the application or interview process, we encourage you to let us know. We will work with you to ensure you have the opportunity to participate fully and demonstrate your capabilities.

Applications close at 5.00pm on Monday 21 September 2026