Duty Manager

SmartRecruiters, Inc.; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Performance-based incentive program

Motor vehicle

Phone

Laptop

Uniform

Staff car parking

Travel discounts

NRMA Rewards membership

NRMA personal insurance discounts

Career growth/relocation

Job summary

SIXT Australia is seeking a Full-Time Duty Manager at Gold Coast Airport to lead daily operations, coach the frontline team and ensure high levels of customer satisfaction.

Reporting to the Branch Manager, you will oversee fleet availability, safety compliance and the end-to-end rental process, while supporting a rotating roster.

Qualifications

• Direct customer service and sales skills preferred.
• Experience in sales, customer service or tourism; vehicle rental experience desirable.
• Strong leadership, supervisory, and interpersonal skills.
• Highly organised with a service-minded approach to customer service.
• Willing to work a rotating roster 6am–midnight, Mon–Sun including holidays.

Responsibilities

• Drive sales by coaching the team and promoting upselling.
• Lead front- and back-of-house teams to deliver exceptional customer experiences.
• Oversee fleet planning and vehicle availability and safety standards.
• Resolve customer inquiries and complaints using feedback to improve service.
• Ensure safety, asset, and key management compliance.
• Manage rental bookings and customer data accurately in our tech platforms.

Skills

Sales Talent

Industry Experience

Supervisory and Communication Skills

Organisation and Customer Service

Flexibility

Job description

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip - something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage - Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

Job Description

SIXT Australiais on the lookout for aFull-Time Duty Managerto join the team atGold Coast Airport.

Reporting to the Branch Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction.

YOUR ROLE

• Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics.
• Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations.
• Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards.
• Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery.
• Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management.
• Efficiently manage rental bookings, agreements, and customer data via our tech platforms with accuracy and care for detail and security.

YOUR SKILLS

• Sales Talent:You are motivated, enjoy direct customer service and are a true sales talent.
• Industry Experience:You bring valuable experience in areas such as sales, customer service or tourism. Experience in vehicle rental industry is desirable but not essential.
• Supervisory and Communication Skills:You possess strong leadership and supervisory skills, strong communication skills, and have exceptional interpersonal and relationship-building abilities.
• Organisation and Customer Service:You are highly organised, have a service-oriented mindset and excel in customer service.
• Flexibility: You are willing to work a rotating roster between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays.

As part of our recruitment process, successful applicants will be required to complete a National Criminal History Check. Please note that all candidates will need a current provisional or full driver's licence and working rights in Australia.

WHAT WE OFFER

At SIXT we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Participate in our lucrative performance-based incentive program.
• Competitive salary package including motor vehicle, phone and laptop.
• Uniform and staff car parking provided.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
• Discounts on a range of NRMA personal insurance products including car, home & travel.
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

We’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.