Guest Service Agent

Pro-invest Group; Canberra; Hybrid; AUD 50,000 - 66,000; Full time

Benefits offered by this job

Competitive hourly rate

Career advancement

Discounted rates for accommodations &d

Inclusive work environment

Job summary

The Sebel Canberra Civic is seeking a Guest Service Agent to ensure guests have a seamless stay from arrival to departure. The role includes shifts at The Sebel Canberra Campbell, offering variety across two Sebel properties.

Responsibilities include greeting guests, handling inquiries, processing reservations, and maintaining lobby standards. The ideal candidate will have customer service or hospitality experience and excellent communication skills.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and strong problem-solving.
• Willingness to work evenings/weekends/holidays.
• Legally eligible to work in Australia.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out processes.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide information about hotel amenities, local attractions, and dining options.
• Process reservations and room assignments accurately.
• Ensure the lobby and public areas are clean and presentable at all times.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Maintain knowledge of hotel policies and procedures.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Flexibility

Tools

Hotel reservation systems

Job description

About The Sebel Canberra Civic

The Sebel Canberra Civic is a premier hotel located in the heart of Canberra, offering luxurious accommodation and exceptional service to our guests. We pride ourselves on creating memorable experiences for every visitor, whether they're here for business or leisure.

We are currently seeking a Guest Service Agent to join our dynamic team. As a Guest Service Agent, you will play a crucial role in ensuring our guests have a seamless and enjoyable stay from check-in to check-out.

This role will also include shifts at The Sebel Canberra Campbell, providing variety and exposure across two of The Sebel Canberra’s properties.

Key Responsibilities:

• Greet guests upon arrival and assist with check-in/check-out processes


• Handle guest inquiries, requests, and concerns promptly and professionally


• Provide information about hotel amenities, local attractions, and dining options


• Process reservations and room assignments accurately


• Ensure the lobby and public areas are clean and presentable at all times


• Collaborate with other hotel departments to ensure guest satisfaction


• Maintain knowledge of hotel policies and procedures

Requirements:

• Previous experience in a customer service or hospitality role preferred


• Excellent communication and interpersonal skills


• Ability to multitask and work efficiently in a fast-paced environment


• Strong attention to detail and problem-solving abilities


• Flexibility to work varied shifts, including evenings, weekends, and holidays


• Knowledge of hotel reservation systems is a plus


• Must be legally authorized to work in Australia

Benefits:

• Competitive hourly rate


• Opportunities for career advancement within our hotel group


• Discounted rates for accommodations and dining at participating properties


• Supportive and inclusive work environment

Join us at The Sebel Canberra Civic and be part of a team that is dedicated to excellence in every guest interaction.