Distribution Connectivity Specialist - South Bank, QLD

Flight Centre Travel Group; Brisbane; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Staff discounts

Travel discounts

LinkedIn Learning access

Learning & development pathway

Great Place To Work culture

Job summary

Flight Centre Travel Group seeks a Distribution Connectivity Specialist to connect and maintain land product distribution across key platforms. You will work with suppliers, channel managers, and internal partners to ensure accurate, reliable connectivity and product availability.

The role requires 4+ years in travel distribution, API troubleshooting, and strong stakeholder skills. Based in Australia, with opportunities across major cities and some out-of-hours work as needed.

Qualifications

• 4+ years travel industry experience in distribution, systems support, or a related technical environment.
• Experience troubleshooting and resolving complex connectivity or integration issues.
• Demonstrated experience with APIs, channel managers, or distribution connectivity platforms.
• Experience using systems such as Postman, Splunk, Salesforce, HotelHub, and Central/TravelBox.
• Strong stakeholder management and relationship-building skills.

Responsibilities

• Respond to and resolve connectivity queries within SLA timeframes.
• Establish, test, and maintain API and channel manager connections for land products.
• Collaborate with suppliers, connectors, channel managers, and internal partners to ensure connectivity.
• Own connectivity issues from identification to resolution.
• Coordinate with stakeholders to drive outcomes when issues are outside direct control.
• Operate connection management tools like Postman, Splunk, HotelHub, Central/TravelBox, and Salesforce.
• Monitor connectivity performance to ensure product availability remains accurate.
• Build relationships with stakeholders as a trusted connectivity contact.
• Stay updated with industry trends and best practices.
• Utilise AI-assisted tools to improve analysis, efficiency, and quality.
• Support continuous improvement initiatives for operational effectiveness.

Skills

API troubleshooting

Stakeholder management

Analytical thinking

Problem solving

Communication skills

Tools

Postman

Splunk

Salesforce

HotelHub

Central/TravelBox

Job description

Distribution Connectivity Specialist - South Bank, QLD

Job no: 533258

Brand: Global Supply

Work type: Full time

Location: New South Wales, Queensland, South Australia, Victoria, Western Australia

Categories: Sales and Customer Service, Operations and Logistics

About the Opportunity

Are you passionate about technology, connectivity, and solving complex challenges?

As a Distribution Connectivity Specialist, you'll be the trusted expert responsible for connecting and maintaining land product distribution across key platforms and supplier integrations.

You'll play a critical role in ensuring product availability remains accurate, reliable, and functional while partnering with internal teams, suppliers, channel managers, and technical stakeholders.

This is an exciting opportunity to combine technical expertise, relationship management, and problem solving to deliver seamless connectivity outcomes across Flight Centre Travel Group.

This role can be based in all AU cities with a Flight Centre head office.

What you will do:

• Respond to and resolve incoming connectivity queries within agreed SLA timeframes, effectively prioritising multiple requests
• Establish, test, and maintain reliable API and channel manager connections for land products
• Collaborate with suppliers, connectors, channel managers, and internal technical partners to ensure accurate product connectivity
• Take ownership of connectivity issues from identification through to successful resolution
• Coordinate with internal and external stakeholders to drive outcomes when issues sit outside direct team control
• Operate across connection management systems and tools including Postman, Splunk, HotelHub, Central/TravelBox, and Salesforce
• Monitor and maintain connectivity performance to ensure product availability remains accurate and reliable
• Build strong relationships with stakeholders and act as a trusted point of contact for connectivity support
• Stay current with industry trends, emerging technologies, and best practices
• Utilise AI-assisted tools and technologies to improve analysis, efficiency, and process quality
• Support continuous improvement initiatives that strengthen operational effectiveness and competitive advantage

What you will need:

• Minimum 4 years' travel industry experience in distribution, systems support, or a related technical environment
• Experience troubleshooting and resolving complex connectivity or integration issues
• Demonstrated experience working with APIs, channel managers, or distribution connectivity platforms
• Experience using systems such as Postman, Splunk, Salesforce, HotelHub, and Central/TravelBox
• Strong stakeholder management and relationship-building skills
• Advanced verbal and written communication skills
• Strong problem-solving and analytical capability
• Ability to manage competing priorities and perform effectively under pressureSelf-motivated, self-driven, and highly collaborative approach
• Ability to work across multiple time zones, including occasional out-of-hours meetings when required

What you will enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to affect positive change to the environment

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.

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