Disputes Insights Manager - Hybrid, Insight-Driven Automation
Zurich Australia
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Benefits offered by this job
Job summary
Zurich Australia is seeking a Disputes Insights Manager to turn insights and reviews into measurable improvements across the dispute resolution landscape. You’ll collaborate enterprise-wide to uplift quality, ensure regulatory compliance, and shape automation strategies with stakeholders.
This role offers hybrid work and a strong focus on continuous improvement. Join a values-led global insurer, driving customer outcomes, governance, and knowledge sharing while advancing your career in a dynamic
Qualifications
- 2+ years’ experience in Life and/or General Insurance.
- Strong analytical capability with reporting and identifying trends.
- Experience conducting quality assurance, auditing or control reviews.
- Root Cause Analysis and practical solutions to reduce complaints.
- Knowledge of ASIC RG271 and Life/General Insurance codes.
- Strong stakeholder management and communication.
- Experience with Lean, agile or process improvement; automation mindset.
Responsibilities
- Strengthen dispute resolution outcomes through insights and reviews.
- Lead QA, control reviews and regulatory compliance.
- Develop automation strategies and partner with stakeholders.
- Drive cross-enterprise improvement and knowledge sharing.
- Identify trends and opportunities to reduce complaints.
Skills
Job description
Zurich Australia is seeking a Disputes Insights Manager to turn insights and reviews into measurable improvements across the dispute resolution landscape. You’ll collaborate enterprise-wide to uplift quality, ensure regulatory compliance, and shape automation strategies with stakeholders.
This role offers hybrid work and a strong focus on continuous improvement. Join a values-led global insurer, driving customer outcomes, governance, and knowledge sharing while advancing your career in a dynamic
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