Disputes Insights & Automation Lead

Zurich Insurance Group; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

5 weeks leave per year

Hybrid working: office 3 days / WFH 2

AUD$500 wellbeing payment per year

AUD$295 starter e-voucher for WFH set‑

Training programs and Shine portal

Global mobility opportunities

Job summary

Zurich Insurance Group in Sydney seeks a Disputes Insights Manager to strengthen outcomes across dispute resolution by turning insights and quality reviews into decisive actions. You will collaborate with business segments to conduct QA, support regulatory compliance, and promote knowledge sharing across teams.

You will develop forward-looking automation strategies, review processes, and partner with stakeholders to bring practical solutions to life, delivering better customer, regulatory, and

Qualifications

• 2+ years’ experience in Life and/or General Insurance, with strong technical knowledge of insurance products, services and delegated partner arrangements.
• Strong analytical capability, with proven experience in reporting, insights generation and identifying trends that support better business outcomes.
• Experience conducting quality assurance, auditing or control reviews, with the ability to assess risk and support regulatory compliance.
• Demonstrated ability to perform Root Cause Analysis and recommend practical solutions to reduce complaints and improve processes.
• Sound knowledge of ASIC RG271 and relevant industry codes, including the Life Code of Practice and General Insurance Code of Practice.
• Strong stakeholder management, communication and influencing skills, with the ability to build trusted partnerships across Zurich and with external parties.
• Experience with Lean fundamentals, agile ways of working or process improvement, with a mindset for automation and continuous improvement.

Responsibilities

• Strengthen dispute resolution outcomes by turning insights, quality reviews and process improvements into action.
• Collaborate enterprise-wide with business segments to conduct QA and control reviews.
• Support regulatory compliance and uplift quality standards.
• Drive automation strategies and implement solutions with stakeholders.

Skills

Analytical capability

Stakeholder management

Root Cause Analysis

Automation

Quality assurance

Regulatory compliance

Lean / Agile

Job description

Zurich Insurance Group in Sydney seeks a Disputes Insights Manager to strengthen outcomes across dispute resolution by turning insights and quality reviews into decisive actions. You will collaborate with business segments to conduct QA, support regulatory compliance, and promote knowledge sharing across teams.

You will develop forward-looking automation strategies, review processes, and partner with stakeholders to bring practical solutions to life, delivering better customer, regulatory, and