Disputes Insights Lead: QA, Analytics & Automation

Zurich Insurance Company; Sydney; Hybride; AUD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

5 weeks leave

Hybrid work 3/2

Wellbeing payment

WFH setup voucher

Shine portal benefits

Training programs

Global mobility

Green Star offices

Tree planting

Awards & memberships

Résumé du poste

Zurich Insurance Company is seeking a Disputes Insights Manager in North Sydney to strengthen dispute resolution outcomes through insights, quality reviews and automation strategies. You will collaborate with business units to improve regulatory compliance and cross‑team knowledge sharing.

You’ll drive progress, monitor trends and implement practical improvements, with a forward‑looking approach to automation and smarter ways of working, delivering measurable customer and operational benefits.

Qualifications

• 2+ years’ experience in Life and/or General Insurance with strong knowledge of insurance products, services and delegated partner arrangements.
• Strong analytical capability with proven reporting and insights generation experience.
• Experience conducting quality assurance, auditing or control reviews and assessing risk for regulatory compliance.
• Demonstrated Root Cause Analysis ability and recommending practical solutions.
• Knowledge of ASIC RG271 and Life/General Insurance Codes of Practice.
• Strong stakeholder management, communication, and influencing skills.
• Experience with Lean, agile ways of working or process improvement and a mindset for automation.

Responsabilités

• Strengthen dispute resolution outcomes by turning insights and process reviews into action across the enterprise.
• Lead quality assurance, regulatory compliance support, and knowledge sharing across teams.
• Develop automation strategies and partner with stakeholders to deploy solutions.

Connaissances

Insurance knowledge

Analytical ability

Quality assurance/audits

Root cause analysis

Regulatory knowledge (ASIC RG271)

Stakeholder management

Lean/Agile/process improvement

Automation mindset

Description du poste

Zurich Insurance Company is seeking a Disputes Insights Manager in North Sydney to strengthen dispute resolution outcomes through insights, quality reviews and automation strategies. You will collaborate with business units to improve regulatory compliance and cross‑team knowledge sharing.

You’ll drive progress, monitor trends and implement practical improvements, with a forward‑looking approach to automation and smarter ways of working, delivering measurable customer and operational benefits.