Dispute Resolution Specialist (Life Insurance)

TAL Services Limited

Sydney

On-site

AUD 80,000 - 110,000

Full time

3 days ago

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Job summary

TAL Services Limited in Sydney is seeking a Dispute Resolution Coordinator to help customers navigate complex and sensitive complaints within a highly regulated financial services environment. You will coordinate IDR and EDR matters, identify trends, support QA and regulatory compliance, and collaborate with colleagues to deliver fair outcomes and improve complaints handling.

You will work across TAL to maintain accurate complaint information, reporting, and governance to support effective

Qualifications

Experience in complaint handling or a similar customer resolution role.
Good understanding of life insurance products and services.
Familiarity with regulatory frameworks and industry standards (ASIC RG271, LICOP, consumer protection, AFCA).
Strong analytical skills with sound judgment.
Attention to detail and accuracy in all tasks.

Responsibilities

Support the effective management of complex internal and external customer complaints.
Coordinate IDR and EDR matters to ensure timely, fair and transparent outcomes.
Identify complaint trends, potential incidents and opportunities to improve customer outcomes.
Support quality assurance and regulatory compliance across the disputes process.
Partner with colleagues across TAL to keep complex matters progressing effectively; maintain accurate complaint information and reporting.