Discovery Tour Coordinator

Sydney Water; Sydney; Hybrid; AUD 95,000 - 116,000; Part time

Benefits offered by this job

Hybrid work model

Flexible working arrangements

Competitive remuneration

24/7 wellbeing support

Subsidised private health insurance

18 weeks parental leave

Fitness Passport

Novated leasing

Job summary

Sydney Water is seeking a hands-on Education Coordinator to support the Water Literacy and Education Plan at our Parramatta site. You will help deliver Discovery Tour programs, engaging with visitors, educators and site teams to promote water literacy and sustainability.

The role requires coordinating activities, rostering casual staff, and maintaining resources while ensuring safety and accessibility across venues. Flexible, hybrid-friendly work options and pro rata remuneration are offered.

Qualifications

• Experience coordinating education programs and tours.
• Ability to monitor risks and raise safety concerns.
• Strong stakeholder communication and rostering skills.

Responsibilities

• Coordinate the smooth delivery of Discovery Tour activities and education programs that support the Water Literacy and Education plan.
• Monitor risks, implement controls and escalate safety concerns.
• Provide day-to-day support for operation and maintenance of education spaces.
• Roster casual staff and manage timesheets in line with the Enterprise Agreement.
• Collaborate to plan, schedule, resource and coordinate education activities.
• Manage bookings, inquiries, and post-event feedback.
• Support digital tools and accessibility in programs.
• Maintain educational resources and equipment.

Skills

Coordination

Event planning

Stakeholder communication

Safety awareness

Team collaboration

Public engagement

Dayforce/HR systems

Tools

Dayforce

Job description

1 Smith St, Parramatta NSW 2150, Australia

• Part Time 3 days per week, 7.6 hours per day
• EA level 8 $105,346.70+ Super pro rata
• An exciting opportunity to join Sydney Water’s Water Literacy and Education team

About us

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities. Everyday Sydney Water is providing world-class water and wastewater services to the over 5.5 million people who call Greater Sydney home. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

Help bring water to life for our community. In this hands‑on, people-focused role, you will coordinate engaging and safe community education experiences that support our Water Literacy and Education Plan. You will help deliver the Discovery Tour and related programs, working closely with visitors, educators and operational teams across our sites. This is an opportunity to make a genuine difference - helping people understand, value and protect water while contributing to more sustainable future communities.

Key Responsibilities

• Coordinate the smooth delivery of Discovery Tour activities and community education programs that support the Water Literacy and Education plan
• Monitor risks, implement controls and elevate safety concerns or incidents as required
• Provide day‑to‑day support for the operation and basic maintenance of education facilities and spaces.
• Coordinate Discovery Team rostering, staffing, logistics and operational communications to support the safe and effective delivery of programs and events
• Administer casual staff timesheets and rostering in line with the Enterprise Agreement, including break compliance, minimum shift lengths, penalty loadings and roster notice periods.
• Collaborate with the Water Literacy and Education Coordinator to plan, schedule, resource and coordinate community education activities, activations and engagement initiatives.
• Manage Discovery Tour bookings, enquiries, stakeholder communication, administration and post‑event feedback processes.
• Apply organisational campaigns and key messages within community education programs and events.
• Support the implementation of digital tools and engagement approaches that improve accessibility and participation.
• Maintain and manage educational resources, activation equipment and the Wonders of Water Discovery Van.
• Gather feedback and contribute to continuous improvement of community education programs and activations.

Why our team like working at Sydney Water:

• Huge multi‑billion‑dollar program of work which shapes Australia’s busiest and largest city. It’s rewarding!
• Positive team culture which celebrates wins and binds together to face challenges (have we told you were the No.1 company in Australia for graduates!)
• Flexible working arrangements, to give you fair work/life balance.
• We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, gender, or culture.
• Be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Subsidised Private Health Insurance: Unlock affordable access to top‑tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Application close date: Tuesday the 15th of September 2026 11:59pm

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

1 Smith St, Parramatta NSW 2150, Australia