Disability Support Worker - Townsville

ITEC Group Australia; Townsville City; On-site; AUD 52,000 - 70,000; Part time

Job summary

ITEC Group Australia is seeking compassionate Disability Support Workers to empower participants with disability across shifts, including weekdays and weekends. You’ll follow care plans, support daily living tasks, and assist with community access in a supportive, values-driven team environment.

Ideal candidates hold a Certificate III in Individual Support, have current checks and inductions, and a valid driver’s licence with access to a vehicle.

Qualifications

• Availability to work at least 20+ hours per week, including varied shifts.
• Certificate III in Individual Support (or equivalent).
• A current NDIS Worker Screening Check and Working with Children Check.
• Completion of the NDIS New Worker Induction and Orientation Modules.
• A valid First Aid Certificate and CPR.
• A current Australian Open Driver Licence and access to an insured vehicle.
• Valid working rights in Australia.

Responsibilities

• Provide respectful personal care and support with daily living tasks.
• Assist with domestic duties such as cleaning and meal prep.
• Support access to community and social participation.
• Administer medication as required and document notes.
• Complete incident reports and maintain client records.

Skills

Compassionate care

Reliable

Adaptability

Team collaboration

Strong communication

Customer focus

Education

Certificate III in Individual Support

NDIS New Worker Induction

First Aid Certificate (HLTAID011)

CPR Certificate (HLTAID009)

NDIS Worker Screening Check

Working with Children Check

Australian driver licence

Right to work in Australia

Job description

Disability Support Worker

ITEC Group Australia

SCHADS Level 2.1–2.2

Join a team where you can truly make a difference – every day.

Be the reason someone smiles today — turn your passion into a purpose with ITEC Group.

Join a dynamic, values-driven team where every shift is an opportunity to make a real difference in someone’s life.

If you’re compassionate, adaptable, experienced in working with clients exhibiting challenging behaviours and ready to empower others to thrive.

We want to hear from you!

About The Role

ITEC Group Australia is seeking passionate, adaptable, and resilient Disability Support Workers who are committed to empowering people with disability.

We’re looking for team members who are guided by participant choice, can follow care plans, and work collaboratively with participants and care coordinators to deliver meaningful NDIS-funded supports.

We value people who are reliable, compassionate, and confident in supporting others to live their best lives.

To Be Successful In This Role, You’ll Need

• Availability to work at least 20+ hours per week, including a mix of weekdays, weekends, short shifts, early shifts, sleepovers, and active nights.
• A Certificate III in Individual Support (or similar qualification).
• A current NDIS Worker Screening Check and Working with Children Check.
• Completion of the NDIS New Worker Induction and Orientation Modules.
• A valid First Aid Certificate (HLTAID011) and CPR (HLTAID009).
• A current Australian Open Driver Licence and access to an insured vehicle.
• Valid working rights in Australia.

What You’ll Be Doing

As a support worker with ITEC, your day may include:

• Providing respectful personal care and support with daily living tasks
• Assisting with domestic duties such as cleaning, laundry, and meal prep
• Supporting access to the community and social participation
• Administering medication (as required)
• Documenting case notes and completing incident reports as needed

What We Offer You

• Opportunities for career progression and development
• A role where no two days are the same
• Access to an Employee Assistance Program
• Staff benefits and discounts through the SWAG platform
• Relocation opportunities within our extensive service regions

Why Join ITEC?

With over 31 years of experience, ITEC Group is a trusted, family-owned Australian organisation delivering culturally responsive services across disability, health, youth, aged care, and employment.

We proudly operate across Queensland, Northern Territory, South Australia, and New South Wales.

At ITEC, our work is driven by our ‘We CARE’ values:

• We Care
• We Appreciate
• We are Reliable
• We Empower

We’re committed to building a diverse, inclusive, and culturally safe workplace.

Our services are grounded in an understanding of cultural identity, community connection, and trauma-informed practice.

We proudly work in partnership with Aboriginal and Torres Strait Islander peoples, families, and communities to create spaces where strengths are recognised, voices are heard, and healing is supported.

Ready to Make a Difference?

Applicants with experience working alongside Aboriginal and Torres Strait Islander communities especially those with knowledge of cultural identity, healing, and trauma-informed practice are highly valued.

ITEC Group is committed to inclusive employment practices that actively support the recruitment, retention, and development of Aboriginal and Torres Strait Islander peoples.