Director, Solution Consulting

Jobtailor; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Genesys seeks a senior leader to head the Solutions Consulting team in Sydney, driving strategic engagement and high-impact solutions across the sales cycle.

You will shape GTM strategies, build AI and CX capabilities, and foster data-driven client success while representing Genesys at industry events and executive meetings.

Qualifications

• Bachelor's degree in a relevant technical field.
• 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
• Proven ability to build and manage high-performing teams.
• Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.
• Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region.
• Exceptional communication and data-driven storytelling skills.
• Strategic thinking, problem-solving and innovation mindset.
• Ability to collaborate across Sales, Customer Success, Product, and Engineering.
• Results-oriented focus on measurable impact and performance improvement.
• Proficient in relevant enterprise software and tools.
• Proven ability to lead through change and drive transformation in complex, matrixed organizations.
• Must be legally permitted to work in Australia.

Responsibilities

• Lead, coach, recruit and retain a high-performing team of Solution Consultants.
• Partner with Sales and regional leadership to define and execute go-to-market strategies.
• Guide consultative engagement, solution design and value-based storytelling throughout the sales cycle.
• Build the team's technical, commercial and AI capabilities.
• Help design tailored, data-driven solutions addressing customer business challenges.
• Strengthen relationships with customers, partners and the technology ecosystem.
• Represent Genesys at customer engagements, industry events and conferences.
• Optimize processes, tools and best practices.
• Partner with Product Management and Engineering on customer, market and product insights.
• Monitor and report team performance metrics and sales enablement outcomes to executive leadership.
• Drive consistent overachievement of revenue targets.
• Engage at executive level in larger deals.
• Monitor market trends and emerging technologies to maintain domain expertise and competitive advantage.

Skills

Solutions Leadership

AI & CCaaS

Data Storytelling

Team Building

SaaS CX

Communication

Strategic Thinking

Collaboration

Problem Solving

Metrics & Analytics

Education

Bachelor's degree in a relevant technical field

Tools

Enterprise Software

Sales Tools

Customer Success Platforms

Data Analytics Tools

Market Insights Tools

Job description

• Lead, coach, recruit and retain a high-performing team of Solution Consultants
• Partner with Sales and regional leadership to define and execute go-to-market strategies
• Guide consultative engagement, solution design and value-based storytelling throughout the sales cycle
• Build the team's technical, commercial and AI capabilities
• Help design tailored, data-driven solutions addressing customer business challenges
• Strengthen relationships with customers, partners and the technology ecosystem
• Represent Genesys at customer engagements, industry events and conferences
• Optimize processes, tools and best practices
• Partner with Product Management and Engineering on customer, market and product insights
• Monitor and report team performance metrics and sales enablement outcomes to executive leadership
• Drive consistent overachievement of revenue targets
• Engage at executive level in larger deals
• Monitor market trends and emerging technologies to maintain domain expertise and competitive advantage

Requirements

• Bachelor's degree in a relevant technical field
• 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles
• Proven ability to build and manage high-performing teams
• Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains
• Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region
• Exceptional communication and data-driven storytelling skills
• Strategic thinking, problem-solving and innovation mindset
• Ability to collaborate across Sales, Customer Success, Product, and Engineering
• Results-oriented focus on measurable impact and performance improvement
• Proficient in relevant enterprise software and tools
• Proven ability to lead through change and drive transformation in complex, matrixed organizations
• Must be legally permitted to work in Australia

Core Competencies

Demonstrates expertise in leading high-performing teams in Solutions Consulting and Technical Sales, with a strong focus on AI, CCaaS, and customer experience. Proven ability to drive revenue growth through strategic partnerships and data-driven solutions.

Highest-signal resume keywords

• Solutions Consulting Leadership
• AI and CCaaS Expertise
• Data-Driven Storytelling
• Team Building and Management
• SaaS and CX Business Scaling

ATS Optimization Keywords

Hard Skills

• Solutions Consulting
• Technical Sales
• AI Implementation
• CCaaS Solutions
• SaaS Business Development
• Customer Experience Strategy
• Digital Transformation
• Performance Metrics Monitoring
• Sales Enablement
• Data Analysis

Soft Skills

• Exceptional Communication
• Strategic Thinking
• Problem-Solving
• Collaboration
• Innovation Mindset

Industry Keywords

• Customer Experience
• Employee Experience
• Digital Domains
• Market Trends
• Technology Ecosystem

Tools & Technologies

• Enterprise Software
• Sales Tools
• Customer Success Platforms
• Data Analytics Tools
• Market Insights Tools