Director of Workforce Operations & Continuous Improvement

RMIT University Vietnam; Melbourne; On-site; AUD 121,000 - 137,000; Full time

Job summary

RMIT University Vietnam is seeking an experienced people leader to head the Workforce Operations team within STEM College. The role focuses on delivering responsive workforce services, guiding team performance, and shaping continuous improvement across processes and governance.

The successful candidate will manage change, drive data-informed decisions, and collaborate with senior stakeholders to optimise service delivery and ensure compliance in a high-volume environment.

Qualifications

• Demonstrated experience leading service-based teams to deliver consistent, high-quality operational outcomes.
• Strong understanding of workforce processes, systems and compliance requirements.
• Proven ability to establish governance frameworks and apply policies consistently.
• Experience driving process standardisation, automation and service optimisation.
• Excellent stakeholder engagement and advisory capability with senior stakeholders.
• Highly developed analytical skills to interpret data and inform decisions.
• Ability to work independently and manage competing priorities in a high-volume environment.

Responsibilities

• Lead the Workforce Operations team and oversee delivery of workforce services across STEM College.
• Foster a culture of continuous improvement and service optimisation.
• Plan and balance workloads, structure teams and monitor performance with data.
• Advise senior stakeholders and build strong relationships with college leadership and central partners.
• Drive governance, policy compliance and consistency across organizational units.

Skills

People leadership

Service delivery

Workforce planning

Continuous improvement

Data & reporting

Stakeholder management

Change management

Job description

RMIT University Vietnam is seeking an experienced people leader to head the Workforce Operations team within STEM College. The role focuses on delivering responsive workforce services, guiding team performance, and shaping continuous improvement across processes and governance.

The successful candidate will manage change, drive data-informed decisions, and collaborate with senior stakeholders to optimise service delivery and ensure compliance in a high-volume environment.