Lead, Workforce Operations

Rmit University Vietnam; Melbourne; On-site; AUD 121,000 - 137,000; Full time

Job summary

RMIT University Vietnam is seeking an experienced people leader to head the Workforce Operations team within STEM College. The role focuses on delivering responsive workforce services, guiding team performance, and shaping continuous improvement across processes and governance.

The successful candidate will manage change, drive data-informed decisions, and collaborate with senior stakeholders to optimise service delivery and ensure compliance in a high-volume environment.

Qualifications

• Demonstrated experience leading service-based teams to deliver consistent, high-quality operational outcomes.
• Strong understanding of workforce processes, systems and compliance requirements.
• Proven ability to establish governance frameworks and apply policies consistently.
• Experience driving process standardisation, automation and service optimisation.
• Excellent stakeholder engagement and advisory capability with senior stakeholders.
• Highly developed analytical skills to interpret data and inform decisions.
• Ability to work independently and manage competing priorities in a high-volume environment.

Responsibilities

• Lead the Workforce Operations team and oversee delivery of workforce services across STEM College.
• Foster a culture of continuous improvement and service optimisation.
• Plan and balance workloads, structure teams and monitor performance with data.
• Advise senior stakeholders and build strong relationships with college leadership and central partners.
• Drive governance, policy compliance and consistency across organizational units.

Skills

People leadership

Service delivery

Workforce planning

Continuous improvement

Data & reporting

Stakeholder management

Change management

Job description

Overview:

Full-time, Fixed Term position until 31 December 2027 (Secondment Backfill)

Salary HEW 8 ($121,213 - $136,507 p.a.) + 17% Superannuation and Flexible Working Arrangements

Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About the Role

We are seeking an experienced people leader to lead our Workforce Operations team and support the delivery of effective, responsive and continuously improving workforce services across STEM College.

The ideal candidate will bring strong experience leading and developing teams within a service delivery environment, with the ability to manage competing priorities, plan and balance workloads, and build a positive and accountable team culture.

• Strong people leadership and team management experience
• Service delivery and operational management capability
• Workforce and workload planning
• Continuous improvement and service optimisation
• Using data and reporting to monitor performance, identify trends and inform priorities
• Strong stakeholder management and the ability to navigate complex service environments
• Experience leading teams through change and embedding new ways of working

This is an opportunity to lead an established and capable team, shaping and guiding the continued development of the Workforce Operations function. The role will focus on strengthening ways of working, building team capability, and driving continuous improvement in how workforce services are delivered across STEM College.

To be successful in this position, you'll have:

• Demonstrated experience leading service-based teams to deliver consistent, high-quality operational outcomes, including coaching, developing and managing team performance.
• Strong understanding of workforce processes, systems and compliance requirements, ideally within a higher education environment.
• Proven ability to establish and maintain governance frameworks, ensuring consistent application of policies, procedures and standards.
• Experience driving continuous improvement, including process standardisation, automation and service optimisation.
• Strong stakeholder engagement and advisory capability, with the ability to influence and guide senior stakeholders.
• Highly developed analytical skills, including the ability to interpret data, identify trends and provide insights to inform decision-making.
• Demonstrated capacity to exercise sound judgement, work independently and manage competing priorities in a high-volume operational environment.
• Demonstrated knowledge of, and ability to interpret and apply, relevant policies, procedures and standards, providing practical and consistent operational advice.
• Highly developed written and verbal communication skills, with the ability to prepare clear, concise reports, briefings and correspondence, and facilitate effective discussions.
• Strong relationship management and negotiation skills, with the ability to work effectively with college leadership, academic and professional staff, and central service partners.
• High-level digital and systems capability, including proficiency in business systems, spreadsheets, databases and reporting tools to support operational management and data integrity.
• Relevant qualification and/or relevant industry experience.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the STEM College

The STEM College holds a leading position and expertise in the science, technology, engineering, mathematics, and health (STEM) fields. We are uniquely positioned to influence and partner with industry as never before.

The STEM College is a community of exceptional STEM researchers, teachers, inventors, designers and game-changers, supported by talented professional staff. We offer higher education programs across all STEM disciplines at the Bachelor, Master and PhD levels, and ensure our students experience an education that is work-aligned and life-changing.

The College is renowned for its exemplary research in many STEM areas including advanced manufacturing and design; computing technologies; health innovation and translational medicine; nano materials and devices; and sustainable systems. Our brilliant researchers attract funding from government and industry sources.

Industry is at the heart of what we do. It ensures our research has real world impact and our students are truly work-ready. We have established new hubs of industry-connected digital innovation and endeavour and are engaging with global STEM organisations at scale.

Our diversity and shared values empower… The College appointed Victoria's first ever De