Director, Frontline Processing & Service Excellence

Queensland Government; City of Brisbane; On-site; AUD 140,000 - 190,000; Full time

Job summary

The Department of Housing and Public Works is seeking an experienced Director, Frontline Processing to lead a statewide customer-focused team delivering housing services across Queensland. You will drive performance, empower staff and foster a culture focused on delivering practical outcomes for Queenslanders.

This executive role blends operational leadership with strategic thinking, ensuring services are efficient, inclusive and responsive to changing demands while building strong partnerships

Responsibilities

• Lead and support a high-performing frontline processing team delivering housing services across Queensland.
• Drive service excellence by monitoring performance, identifying opportunities for improvement and implementing practical solutions.
• Build strong relationships with partners and stakeholders to deliver shared outcomes and support service improvements.
• Use data, evidence and analysis to inform decisions and improve operational performance.
• Foster a positive, safe and inclusive workplace culture where people are empowered to learn, contribute and succeed.
• Lead change initiatives that strengthen service delivery and improve the customer experience.
• Balance competing priorities and make sound decisions in complex and changing environments.

Job description

The Department of Housing and Public Works is seeking an experienced Director, Frontline Processing to lead a statewide customer-focused team delivering housing services across Queensland. You will drive performance, empower staff and foster a culture focused on delivering practical outcomes for Queenslanders.

This executive role blends operational leadership with strategic thinking, ensuring services are efficient, inclusive and responsive to changing demands while building strong partnerships