Director - Digital Platform Support

Department Of Employment And Workplace Relations; Melbourne; On-site; AUD 152,000 - 183,000; Full time

Job summary

Department Of Employment And Workplace Relations in Australia is seeking a Director, Digital Platform Support to lead delivery, performance and improvement of critical digital services, including API management and identity access management. This role offers strategic impact across government platforms and processes.

Reporting to the Assistant Secretary, you will manage multidisciplinary teams, build senior stakeholder relationships and drive agile, cloud-based solutions to support outcomes for

Qualifications

• Experience leading delivery and continuous improvement of digital platform services.
• Ability to manage cross-functional teams and multi-stakeholder relationships.
• Eligibility: Australian Citizenship and Baseline security clearance.

Responsibilities

• Provide strategic leadership for critical digital platform services.
• Ensure systems are stable, secure, compliant and responsive to business and user needs.
• Lead multidisciplinary teams and foster a high-performance service culture.
• Oversee governance, reporting, risk management and assurance activities.
• Build and maintain relationships with senior stakeholders across the department and partner agencies.
• Provide authoritative advice to senior executives on platform performance and investment priorities.
• Manage financial, workforce, vendor and contractor resources.
• Drive service maturity and innovation through Agile delivery, automation and cloud technologies.
• Ensure onboarding, release coordination and transition activities for platform consumers.

Skills

API management

Identity access management

Governance

Agile delivery

Cloud technologies

Stakeholder management

Program leadership

Job description

• Executive Level 2
• Canberra, ACT; Melbourne, VIC
• $152,362 - $182,891

About The Department Of Employment And Workplace Relations

We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the 'department of great jobs' - where our people reflect our purpose.

The Role

Reporting to the Assistant Secretary Enterprise Business Platform Services the Director, Digital Platform Support is responsible for leading the delivery, performance, and continuous improvement of services including API management, Client Identity access management and branch PI planning governance. The role ensures that critical systems are stable, secure, and responsive to business and user needs, enabling the organisation to deliver high-quality digital services through a mix of operations and project delivery.

This position is available on an ongoing basis. Future positions may be offered on an ongoing or non-ongoing basis for up to 12 months initially.

Duties and Responsibilities

The Director, Digital Platform Support will operate with a high degree of independence and be accountable for strategic leadership, service delivery outcomes and effective stewardship of critical enterprise platforms. The role will:

• Provide strategic leadership for the delivery, operation and continuous improvement of critical digital platform services, including API management, Client Identity access management and branch PI planning governance.
• Be accountable for platform service outcomes, ensuring supported systems are stable, secure, compliant and responsive to business, user and whole-of-government requirements.
• Lead and manage multidisciplinary teams, setting direction, building capability, fostering accountability and sustaining a high-performance service culture.
• Exercise sound judgement in a complex operating environment, balancing operational priorities, delivery commitments, risk, security, compliance and stakeholder expectations.
• Oversee governance, reporting, risk management and assurance activities to support effective decision-making and alignment with departmental policies, standards and security obligations.
• Build and maintain influential relationships with senior stakeholders across the department, other government agencies, delivery partners and vendors to achieve shared outcomes.
• Provide authoritative advice to senior executives on platform performance, operational risks, service improvement opportunities, investment priorities and future capability needs.
• Manage financial, workforce, vendor and contractor resources to deliver agreed outcomes within a changing and high-demand environment.
• Drive service maturity and innovation through Agile delivery practices, automation, modern cloud technologies, clear operating models and continuous improvement.
• Ensure effective onboarding, release coordination, technical support and transition activities for platform consumers and partner agencies.

Eligibility

At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.

Please refer to the Job Information Pack for more information about the role.