Director, Delivery Metrics & Reporting

Westpac Group; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Job summary

Westpac Group invites applications for a permanent opportunity in Sydney with hybrid working. You will build and operate the Flow Intelligence System that underpins delivery governance, performance and continuous improvement.

You’ll define delivery metrics, improve data quality and automation, and provide trusted insights to support Delivery Units, the Executive and the Board in decision-making while leading a high‑performing analytics team.

Qualifications

• Extensive experience designing and leading delivery measurement frameworks and outcome-focused metrics within large, complex organisations.
• Highly developed analytical and problem-solving capability, with experience identifying trends, risks and root causes and translating delivery data into actionable insights.
• Strong experience across portfolio and delivery management tooling and reporting platforms, such as Jira, Power BI (Planview highly regarded), with understanding of data quality, automation and evolving analytics capability.
• Demonstrated expertise in Executive and Board-level reporting and governance, with credibility to influence senior stakeholders and communicate complex information clearly.
• Proven people leadership experience, building and developing high-performing analytics and reporting teams and fostering collaboration and accountability.

Responsibilities

• Build and operate Westpac’s measurement and reporting capability to support delivery governance, performance and continuous improvement.
• Lead a high-performing analytics and reporting team delivering trusted, decision-ready insights.
• Define and evolve delivery metrics, improve data quality and automation, and provide meaningful insights to executives and the Board.

Skills

Delivery metrics

Analytical thinking

Data storytelling

Jira

Power BI

Tools

Jira

Power BI

Planview

Job description

Job Description

As part of Catalyst, Westpac’s evolving approach to how work is planned, governed and delivered, you’ll build the measurement and reporting capability that supports Delivery Units, Executive and Board decision-making.

You will build and operate the Westpac’s interconnected delivery metrics and reporting Flow Intelligence System and evidence base that underpins delivery governance, performance, and continuous improvement. Working across delivery, technology and performance teams, you’ll also help advance reporting capability through improved data quality, automation and analytics, while leading a high-performing team focused on delivering trusted, decision-ready insights.

You’ll define and evolve delivery metrics, strengthen the quality and consistency of reporting, and provide meaningful insights to support Delivery Unit, Executive and Board decision-making.

Permanent opportunity | Sydney | Hybrid working

What do I need?

• Extensive experience designing and leading delivery measurement frameworks and outcome-focused metrics within large, complex organisations, with a strong understanding of how measures influence performance and decision-making.
• Highly developed analytical and problem-solving capability, with experience identifying trends, risks and root causes and translating complex delivery data into clear, actionable insights.
• Strong experience across portfolio and delivery management tooling and reporting platforms, such as Jira, Power BI (Planview highly regarded), with an understanding of data quality, automation and evolving analytics capability.
• Demonstrated expertise in Executive and Board-level reporting and governance, with the credibility to influence senior stakeholders, provide constructive challenge and communicate complex information with clarity.
• Proven people leadership experience, with the ability to build and develop high-performing analytics and reporting teams and foster a culture of collaboration, accountability and continuous improvement.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.