Director - Communications Centre (512485)

Department of Health; Hobart; On-site; AUD 166,000 - 203,000; Full time

Benefits offered by this job

Salary packaging

Professional development allowance

Travel/relocation support

Fitness Passport

Leave entitlements

Job summary

The Department of Health, via Ambulance Tasmania, seeks an experienced and strategic leader to oversee the Statewide Communications Centre and radio communications infrastructure. This senior role delivers safe, efficient emergency communications while guiding strategic priorities and resource management.

As a member of the senior leadership team, you will drive service improvement, innovation, and partnerships with emergency services and health agencies across Tasmania.

Qualifications

• Bachelor of Paramedic Science or equivalent, with management qualification preferred.
• Registered with the Paramedicine Board of Australia and current driver’s licence.
• Experience leading 24/7 emergency services operations and risk management.

Responsibilities

• Lead statewide communications centre and radio infrastructure.
• Translate organisational priorities into operational outcomes and drive continuous improvement.
• Manage budgets, workforce and operational performance across a 24/7 service.
• Engage with government, health and emergency service partners to build strong relationships.
• Lead organisational change and implement contemporary technologies and working practices.

Skills

Strategic leadership

Stakeholder engagement

Change management

Emergency communications

Team leadership

Budget management

Analytical decision-making

Executive reporting

Education

Bachelor of Paramedic Science

Management qualification

Job description

The Role

Ambulance Tasmania is seeking an experienced and strategic leader to oversee the Statewide Communications Centre and radio communications infrastructure. This critical leadership role is responsible for ensuring the delivery of safe, efficient and effective emergency communications services, while providing strategic and operational advice to support organisational priorities. The Director leads the management of financial, human and physical resources, drives service improvement and innovation, and fosters strong partnerships with emergency services and other key stakeholders. As a member of the senior leadership team, the Director plays a pivotal role in shaping the future direction, resilience and performance of emergency communications services across Tasmania.

The Team

The Communications Centre is at the heart of Ambulance Tasmania’s service delivery, providing 24-hour emergency call-taking, dispatch and communications support across the state. The Centre also coordinates non-emergency patient transport and houses Ambulance Tasmania’s Secondary Triage and Interfacility Coordination functions, ensuring patients are connected to the most appropriate care pathway and transport resource for their clinical needs. Working in a dynamic and high-pressure environment, the team coordinates ambulance resources and supports frontline clinicians to deliver safe, effective and timely care to the Tasmanian community. Working closely with emergency service partners, healthcare providers and operational leaders, the Communications Centre is committed to innovation, operational excellence and continuous improvement to ensure a resilient, responsive and integrated statewide service.

Responsibilities

• Proven experience leading large, complex operational teams in a high-pressure emergency services, healthcare, communications or service delivery environment.
• Strong strategic leadership skills, with the ability to translate organisational priorities into operational outcomes and drive continuous improvement.
• Demonstrated experience managing significant budgets, workforce resources and operational performance across a 24/7 service.
• Exceptional stakeholder engagement and relationship management skills, with the ability to build effective partnerships across government, health and emergency service agencies.
• Experience leading organisational change, service innovation and the implementation of contemporary technologies and work practices.
• A sound understanding of emergency communications, dispatch, patient transport, secondary triage, interfacility coordination or related service delivery functions.
• Well-developed analytical and decision-making skills, including the ability to manage risk, maintain business continuity and support operational resilience.
• Strong communication skills, with experience preparing executive reports, ministerial correspondence and strategic advice for senior leaders.
• A commitment to fostering a positive workplace culture, developing high-performing teams and promoting safety, quality and accountability.

Contract & Compensation

Details of appointment: Permanent full-time, day worker position, working 76 hours per fortnight, commencing as soon as possible (where applicable). Notwithstanding hours to be negotiated with the successful applicant.

Salary: $184,176 per annum. Our employer 12% superannuation contribution is on top of this amount.

Salary range is in accordance with Ambulance Tasmania Agreement 2025.

Benefits

• Salary Packaging: you’ll have access to a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
• Professional Development Allowance of up to $1,000 per annum.
• Travel and relocation assistance support available up to $10,000 for eligible appointees from overseas, and up to $5,000 for appointees from interstate.
• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – you, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

Eligibility

• Registered with the Paramedicine Board of Australia.
• Holds a Bachelor of Paramedic Science or other qualification approved by the Service and relevant work experience with an additional qualification in management or equivalent.
• Current Driver’s Licence.
• Registration/licences that are essential requirements of this role must remain current and valid at all times whilst employed in this role and the status of these may be checked at any time during employment. It is the employee’s responsibility to ensure that registration/licences remain current and to advise the Employer if their circumstances change. This includes notifying the Employer if a registration/licence is revoked, cancelled or has its conditions altered.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full-time, part time, and casual vacancies.

Desirable

• Management qualifications or substantial managerial experience at senior manager or executive level.
• Significant experience in ambulance operations with a focus on the emergency services communication function.

Equality, Diversity and Inclusion

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation.

Department of Health has achieved the "Carer Accredited Employer Status" providing support to employees with caring responsibilities (Find out more under the Carer Recognition Act 2023).

What it is like working at the Department of Health

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!