Emergency Medical Dispatcher (510695)

Tasmania Government; Hobart; On-site; AUD 104,000 - 112,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Leave entitlements

Professional Development Support

Job summary

The Department of Health Tasmania is seeking an experienced Emergency Medical Dispatcher to join the Communications Centre in a permanent full-time role. You will be responsible for receiving and prioritising emergency requests, issuing pre-arrival instructions and coordinating ambulance dispatch using established protocols.

You’ll maintain records and support ongoing training while upholding a culture of safety and quality service.

Qualifications

• Experience working in an Emergency Communications Environment.
• Experience in using MPDS & ProQA is highly desirable.

Responsibilities

• Receive, assess and prioritise requests for emergency ambulance assistance.
• Provide pre-arrival instructions and coordinate dispatch of ambulance resources.
• Maintain accurate operational records and data using dispatch technology.
• Support training and development activities and contribute to a safe workplace culture.

Skills

Emergency Communications Experience

MPDS & ProQA experience

Education

Certificate IV in Ambulance Communications

Tools

MPDS

ProQA

Job description

About the Tasmanian State ServiceThe Tasmanian State Service (TSS)is the largest employer in Tasmania, with over 28,000 employees providing services to the Tasmanian community at all levels, and within more than 200...

The Communications Centre is a fast-paced, highly collaborative environment where dedicated professionals work together to provide a vital link between the community, ambulance crews and healthcare services. Team members are committed to delivering exceptional patient outcomes through effective communication, sound decision-making and mutual support, often working together to manage complex and high-pressure situations. The Centre fosters a strong culture of teamwork, professionalism and continuous learning, providing opportunities to develop valuable emergency service and communication skills while making a genuine difference to the lives of people in need. For those who thrive in a dynamic environment and are passionate about helping others, the Communications Centre offers a rewarding career with a clear sense of purpose, strong camaraderie and the opportunity to contribute to life-saving care every day.

The Role

An Emergency Medical Dispatcher plays a critical role in the delivery of emergency ambulance services by receiving, assessing and prioritising requests for assistance, providing pre-arrival instructions, and coordinating the timely dispatch of ambulance resources using established protocols and communication systems. The role requires effective communication with ambulance crews, hospitals, other emergency services and healthcare providers to ensure efficient patient care and resource allocation. Emergency Medical Dispatchers are also responsible for maintaining accurate operational records and data, utilising dispatch technology, supporting training and development activities, and contributing to a safe, professional and positive workplace culture focused on quality service delivery and continuous improvement.

You will need

• Experience working in an Emergency Communications Environment.
• Experience in using MPDS & ProQA is highly desirable.

Why Tasmania

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment

Permanent full time, rotational shift worker position, working 76 hours per fortnight, commencing as soon as possible.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

$103,676 to $112,055 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Ambulance Tasmania Agreement 2025.

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Successful applicants will be required to meet the essential criteria.

Holds Certificate IV in Ambulance Communications or equivalent experience as approved by the Service

Applicants should note the following criteria are desirable:

• Medical Priority Dispatch System certification
• Previous employment in an emergency service operations centre using a Computer Aided Dispatch System

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

*applications from Recruitment agencies will not be accepted for this role

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Sally Vote
Position: A/Director Communications
Phone number: 0461 506 655
Email address: [e-mail]

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Department of Health has achieved the "Carer Accredited Employer Status" providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.