Direct Banker

BOQ; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work

Discounted financial products

Salary packaging

Paid parental leave

Additional leave purchase

Private health insurance discounts

EAP

Employee networks

Job summary

BOQ Group in Melbourne is seeking a Direct Banker to deliver a seamless, phone-based home lending journey from enquiry through settlement. You will build trusted relationships with customers, assess needs and present tailored lending solutions while working with internal teams to achieve strong outcomes.

With structured coaching and clear career pathways to Senior or Executive Banker roles, you’ll grow your lending expertise, manage your own pipeline, and have the option to work from home once

Qualifications

• You are a people person who thrives on building relationships and delivering exceptional customer experiences.
• You’re comfortable guiding customers through a complex home lending process in a phone-based environment.
• You balance customer needs with policy, credit principles and timely pipeline management.

Responsibilities

• Deliver a seamless phone-based home lending experience from enquiry to settlement.
• Manage your own pipeline and nurture leads to deliver strong customer outcomes.
• Collaborate with internal teams to support customers and business growth.

Skills

People skills

Communication

Relationship building

Phone-based sales

Credit principles

Job description

## Direct BankerApply: Melbourne Office - Elizabeth St: Full time: Posted Today: JR101955**About the role**Ready to take the next step into lending or grow your career in a high-energy, customer-focused environment?Our Direct Banker role is designed to help you build your portfolio, develop your lending expertise and establish yourself as a trusted adviser—all while being supported every step of the way.You’ll deliver a seamless, phone-based home lending experience, supporting customers from their first enquiry right through to settlement and beyond.It’s all about building meaningful relationships, understanding customer needs and providing tailored solutions that help bring their home ownership goals to life.Working closely with internal teams and stakeholders, you’ll manage your own pipeline, nurture leads and play a key role in delivering strong customer outcomes while contributing to the growth of the business.With structured coaching, ongoing feedback and clear career pathways to Senior or Executive Banker roles, this is a great opportunity to develop your capability and confidence in lending.You’ll also benefit from flexibility, including the option to work from home once fully trained, making this a role that supports both your professional and personal goals.**About you**You’re a people person who thrives on building relationships and delivering exceptional customer experiences.You bring energy, curiosity and a genuine passion for helping customers achieve their goals, particularly when it comes to home lending.You’re confident working in a phone-based environment, comfortable managing both inbound and outbound conversations, and able to guide customers through what can sometimes be a complex journey with clarity and care.With strong communication skills and sound judgement, you’re able to balance customer needs with business outcomes, while staying across credit principles, policies and processes.You take ownership of your work, proactively manage your pipeline and are motivated to continuously learn and improve.Most importantly, you’re someone who brings a positive mindset, collaborates with others and is excited to grow your career in lending while contributing to a team that delivers great outcomes for customers and the business.**About us**BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.**Our perks**At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:* Flexible working arrangement - Balance your work and personal life with ease.* Discounted financial products - Enjoy exclusive rates on our financial services across the Group.* Salary sacrificing options - Maximise your take-home pay with our salary packaging options.* Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.* Purchase additional annual leave - Need more time off? You can buy extra leave days.* Discounted private health insurance plan - Take care of your health with our special rates.* Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family* Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.* Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!**How to apply**To apply for this role, follow the links.BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.**Please no agency applications.**