Digital Systems Coordinator

Jewish Care Victoria; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Jewish Care Victoria is seeking a hands-on Digital Systems Coordinator to support the effective use and ongoing improvement of digital systems across our aged care, disability and social services teams.

You’ll work with AlayaCare as the primary platform, help staff build confidence in digital tools, resolve issues and improve workflows to enable better decision-making.

Qualifications

• Experience in digital systems within aged care, disability or health.
• Ability to design and improve operational workflows.
• Strong data analysis and reporting capabilities.
• Proven stakeholder engagement and vendor liaison skills.
• Experience providing staff training on digital tools.
• Knowledge of AlayaCare is highly regarded.

Responsibilities

• Provide hands-on system support, troubleshooting and user guides.
• Review workflows and forms to reduce manual work and duplication.
• Develop dashboards and reports to support decisions.
• Support implementation of new systems and changes.
• Engage with IT, BI and vendors to coordinate improvements.
• Maintain system documentation and ensure governance & privacy compliance.

Skills

Digital systems

Service design

Operational improvement

Aged care experience

Data analysis

Stakeholder engagement

Vendor liaison

Problem solving

Education

Digital Health / Health Management

Tools

AlayaCare

Job description

Are you passionate about technology, improving the way people work and helping organisations get the most out of their digital systems?

Jewish Care is looking for a hands‑on Digital Systems Coordinator to support the effective use and ongoing improvement of digital systems across our Community Aged Care, Disability and Social Services teams.

You’ll join an organisation where collaboration, inclusion and continuous improvement are valued, and where the work you do behind the scenes directly supports the quality of services delivered to our clients.

At Jewish Care, our work is about more than delivering services. We are committed to enriching lives, strengthening our community and helping people maintain their independence, dignity and connection.

What you’ll be doing

With a strong focus on AlayaCare, our primary client management and service delivery platform, you’ll work closely with operational teams to ensure systems are configured, maintained and used effectively. You’ll help staff build confidence in digital tools, resolve system issues, improve workflows and make better use of data to support informed decision‑making.

This is a varied, hands‑on role that brings together technology, people, data and continuous improvement. You’ll act as a key link between operational teams, IT and external vendors, translating business needs into practical solutions that improve the staff and client experience.

• System support and training: Provide practical, responsive support to staff, troubleshoot system issues and develop user guides, resources and training to build digital capability.

• System optimisation: Review and improve workflows, processes, forms and system functionality, identifying opportunities to reduce duplication, manual work and administrative burden.

• Data and reporting: Promote accurate and consistent system data, support the development of dashboards and reports, and analyse information to identify trends and improvement opportunities.

• Digital projects and change: Support the implementation of new systems, functionality and workflows, including requirements gathering, testing, training and implementation.

• Stakeholder engagement: Build relationships across operational teams and work with IT, Business Intelligence and external vendors to coordinate system improvements.

• Governance and compliance: Maintain system documentation and configuration records, support appropriate testing and approvals, and help ensure systems and processes meet privacy, regulatory and organisational requirements.

What you’ll bring

You're someone who enjoys solving problems, working with people and finding practical ways to make technology work better. You're equally comfortable investigating a system issue, helping a colleague navigate a process or identifying opportunities to improve how a team operates.

Ideally you'll have

• Proven experience in digital systems, service design or operational improvement within aged care, disability, health or a related environment.

• Knowledge of digital workflows, rostering and client management systems. Experience with AlayaCare will be highly regarded.

• Strong problem‑solving skills and a continuous improvement mindset.

• The ability to analyse data, identify trends and translate insights into practical improvements.

• Experience providing user support, developing training resources and building staff capability.

• Strong communication and stakeholder engagement skills, with the ability to work effectively across different teams.

• Experience supporting system enhancements, projects and change implementation, including vendor liaison.

Qualifications in Digital Health, Design, Health Management or a related field will be viewed favourably.

If you're looking for an opportunity to combine your technical capability with meaningful work that makes a difference, we'd love to hear from you.

About us

Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community for over 175 years. Our staff come from all cultural and religious backgrounds, and we provide cultural and spiritual training in the Jewish Ethos.

Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.

Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.

Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process.