Administration and Services Coordinator

Jewish Care Victoria; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Purchased leave

Employee Assistance Program

Reward & Recognition Program

Ethos Day learning

Job summary

Jewish Care Victoria in Melbourne is seeking an Administration & Services Coordinator for its Residential Aged Care team. The role focuses on providing comprehensive administrative support, maintaining staff rosters, and payroll records to keep operations running smoothly.

You will be the primary contact for clients and families, manage complaints, deliver site orientation, and collaborate with staff to prioritise tasks.

Qualifications

• Supportive, patient, compassionate approach toward older people.
• Warm, calm, friendly personality with relationship-building skills.
• Minimum 2 years’ experience in administration/customer service roles and rostering.
• Experience with JHub & Humanforce (desirable).
• Manage and maintain administrative records of each client.
• Complaint management and staff site orientation.
• Primary contact for clients and families; strong customer service.
• Time management and ability to multitask.
• MS Office proficiency and fast typing.
• Russian or Hebrew language skills desirable.

Responsibilities

• Provide comprehensive administrative support to the aged care facility.
• Maintain staff rosters and payroll records.
• Act as primary contact for clients and families.
• Manage complaints and deliver staff site orientation.
• Support stakeholders to assist clients and staff; prioritise tasks.

Skills

Compassionate demeanor

Relationship-building

Time management

Problem solving

Face-to-face customer service

MS Office proficiency

Typing and word processing

Russian or Hebrew language skills

Education

Business Administration or similar qualification

Tools

JHub

Humanforce

Job description

We are seeking a highly organised, detail-oriented, calm and caring Administration Officer to provide comprehensive administrative support, manage staff rostering and payroll record management in our aged care facility.

• Reporting to the Residence Manager
• Consolidate your exceptional administration and interpersonal skills
• Generous not-for-profit salary packaging

About the position

Jewish Care Victoria is seeking a highly organised, detail-oriented, calm and caring Administration & Services Coordinator to join our Residential Aged Care team on a permanent full-time basis. This role is responsible for providing exceptional administrative support, maintaining staff rosters, and payroll record management to ensure seamless operations within our aged care facility.

You will be a great fit if you have:

• A supportive, patient, compassionate, understanding and respectful approach towards older people
• A warm, calm, friendly and engaging personality with great relationship-building skills
• Minimum 2 years’ experience in administration/customer service roles and rostering, ideally in a medical or aged care organisation
• Experience with JHub & Humanforce (desirable)
• Manage and maintain administrative records of each client
• Complaint management and deliver staff site orientation
• Act as the primary point of contact for clients and families
• Demonstrate problem-solving and provide exceptional customer service, ideally in face-to-face contexts
• Demonstrate efficient and highly developed time management skills, including the ability to prioritise and manage multiple tasks simultaneously
• Qualification in Business Administration or similar would be beneficial
• MS Office proficiency, excellent typing and word processing skills
• Russian or Hebrew language skills (desirable but not essential).

To be successful in this role, you must possess excellent organisational skills, attention to detail and ability to work with stakeholders to support clients and staff. Previous experience in an administrative or aged care environment is highly desirable.

Why Jewish Care is the best choice for your career:

• Salary Packaging – as a not-for-profit organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
• Purchased leave options
• Employee Assistance Program
• Reward & Recognition Program
• Ethos Day—an enriching learning experience that delves into the intricacies of Jewish

About us

Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community for 175 years. Our staff come from diverse cultural and religious backgrounds. We offer an Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture. This day aims to foster a comprehensive understanding of the ethos and mission of Jewish Care.

Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.

Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.

Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process.