Digital Solutions Specialist

Victorian Public Sector Commission; Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible and hybrid work

Learning and development opportunities

Employee assistance program and wellbe

Job summary

The Victorian Public Sector Commission in Melbourne is seeking a hands-on Digital Solutions Specialist for a 12-month fixed-term appointment. You will translate business requirements into configured solutions across our systems and platforms, delivering secure, accessible and user-focused results.

You will work with project leads, subject matter experts and vendors to build, test and rollout configurations, templates and reporting, while improving data quality and governance.

Qualifications

• Hands-on experience building, configuring and administering business systems or configurable digital platforms in a complex organisational environment.
• Strong troubleshooting skills with ability to explain technical concepts to non-technical users.
• Experience supporting project delivery, testing, releases and implementation activities with risk management.
• Strong stakeholder management and continuous improvement mindset.
• Experience with Freshworks, Salesforce, Microsoft 365, Power Platform; CRM and event delivery systems is valued.

Responsibilities

• Lead build, configuration, testing and rollout of solutions across designated projects.
• Translate agreed business requirements into configured fields, forms, workflows, permissions, templates, validation rules, notifications and reporting.
• Build, configure and administer business systems and configurable platforms including Freshworks, Salesforce and Microsoft products.
• Plan and undertake testing, diagnose and resolve defects and implementation issues, and support release planning and early life support.
• Work with users, vendors and technical partners to resolve issues, manage dependencies, prepare guidance and training materials, and support adoption and knowledge transfer.

Skills

Hands-on configuration

Stakeholder management

Troubleshooting

Requirement translation

Education

Relevant IT/digital qualification

Tools

Freshworks

Salesforce

Microsoft 365

Power Platform

Job description

Victorian Public Sector Commission - Melbourne VIC

The Victorian Public Sector Commission plays a key role in stewardship of the public sector. It works to strengthen the efficiency, effectiveness and capability of the public sector and maintain, and advocate for, public sector professionalism and integrity. Your contribution will help shape and lead strategic government directions across Victoria.

Digital Solutions Specialist - Fixed term for 12 months

We're looking for a hands-on digital solutions specialist to build, configure, test and roll out practical solutions across the Victorian Public Sector Commission's business systems and digital platforms.

As the Digital Solutions Specialist, you'll translate agreed business requirements into configured solutions, including fields, forms, workflows, permissions, templates, validation rules, notifications and reporting. You'll work closely with project leads, subject matter experts, users, vendors and technical partners to deliver secure, accessible and user-focused solutions that support successful adoption.

What you'll do

Lead the build, configuration, testing and rollout of solutions across designated projects

• Translate agreed business requirements into configured fields, forms, workflows, permissions, templates, validation rules, notifications and reporting
• Build, configure and administer business systems and configurable platforms, including Freshworks, Salesforce and Microsoft products, customer relationship management, mailing, event and other business applications
• Plan and undertake testing, diagnose and resolve defects and implementation issues, and support release planning, deployment and early life support
• Work with users, vendors and technical partners to resolve issues, manage dependencies, prepare guidance and training materials, and support adoption and knowledge transfer
• Identify and implement opportunities to simplify processes, reduce manual effort and improve data quality while meeting security, privacy, accessibility, records management and systems governance requirements

Who we’re looking for

We welcome applications from professionals who model the Victorian public sector values

This role is ideal for someone who enjoys turning business requirements into practical digital solutions and can combine hands-on platform configuration with strong problem-solving and stakeholder skills.

• Demonstrated experience building, configuring and administering business systems or configurable digital platforms in a complex organisational environment.
• Strong technical troubleshooting skills, including the ability to learn unfamiliar systems and explain technical concepts clearly to non-technical users.
• Experience supporting project delivery, testing, releases and implementation activities while managing risks, issues and changing priorities.
• Strong critical thinking, continuous improvement and stakeholder management skills.
• Experience with platforms such as Freshworks, Salesforce, Microsoft 365, Power Platform, customer relationship management, enquiry management, email marketing or online event delivery systems will be highly regarded.
• Experience working with third-party vendors, service providers or whole-of-government technology partners will be highly regarded
• A relevant qualification or industry certification in information technology, digital systems, business applications or service management will be highly regarded.

Why you should join us

You’ll join the Data and Digital Services branch and work within the Digital Infrastructure and Service Management team, which manages ICT and oversees digital services that support the Commission's public engagement and operational effectiveness. You’ll contribute to the continuous improvement of important digital platforms and help deliver solutions that are user-centric, secure and technically robust.

We offer:

• Flexible and hybrid work
• Learning and development opportunities
• Employee assistance program and wellbeing initiatives

Request for reasonable adjustments

The VPSC values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such, the VPSC offers reasonable adjustments for applicants with disabilities on request. It is our policy to provide adjustments for people with disability, mental illness and/or a health condition and carers of people with disability. To request an adjustment, please follow the process on our policy page.

Other relevant information

A position description is attached. For enquiries, please refer to the contact on the position description.

Employment screening, including criminal history, confirmation of experience and stated qualifications, screening of misconduct, Australian working rights and other relevant checks form part of the candidate suitability evaluation process. Where applicable, this applies to current VPS employees.

Applications close at midnight on Wednesday, 4 November 2026

For further information and key selection criteria, please see the Position Description.