Digital Service Desk Specialist — 12-Month Contract

Mater Health Services; Brisbane; On-site; AUD 65,000 - 71,000; Full time

Benefits offered by this job

Salary packaging up to AU$15,900

Staff benefits

Not-for-profit employer

Job summary

Mater Health Services in Brisbane seeks a Digital Support Specialist for a 12-month full-time maximum-term contract. You will be the first line of contact for Mater people needing help with digital technologies, handling faults and requests via phone, in person, or messaging platforms.

The role ensures clear user communications and escalation to specialists when needed. The position offers hourly pay of AU$46.96–AU$51.73, plus superannuation, access to not-for-profit salary packaging up to

Qualifications

• Certificate II or III in Information Technology or equivalent work experience.
• Minimum 2 years relevant IT experience.
• Demonstrated experience in service desk, AV and desktop support to end users in large environments.
• Client-focused service to both external and internal clients.
• Knowledge of Microsoft operating systems, active directory, networking, computer and AV hardware installation and support.
• Strong communication skills with all staff levels.

Responsibilities

• Troubleshoot complex faults and escalate when root cause is unknown.
• Document faults and requests in the Digital Service Centre with clear, non-technical language.
• Link recurring faults to problem records and changes as guided.
• Assist with routine IT enquiries including building maintenance and biomedical calls; escalate urgent matters.
• Install and upgrade IT equipment (PCs, printers, AV devices) following procedures.
• Support network, telephony and mobile devices; manage IT assets per guidelines.

Skills

Service desk experience

Desktop support

AV hardware

Active Directory

Networking

Microsoft Windows

Education

Certificate II or III in Information Technology or equivalent work experience

Job description

Mater Health Services in Brisbane seeks a Digital Support Specialist for a 12-month full-time maximum-term contract. You will be the first line of contact for Mater people needing help with digital technologies, handling faults and requests via phone, in person, or messaging platforms.

The role ensures clear user communications and escalation to specialists when needed. The position offers hourly pay of AU$46.96–AU$51.73, plus superannuation, access to not-for-profit salary packaging up to