Digital Project Manager

Natural Selection Group

City of Melbourne

Hybrid

AUD 130,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Hands-on ownership of a transformative program

Lead digital uplift with enterprise visibility

Supportive delivery and change team

Job summary

A leading consulting firm is seeking a Digital Project Manager in Melbourne to lead a 12-month omni-channel transformation program. This role involves managing Salesforce Service Cloud implementations, coordinating cross-functional teams, and enhancing service performance through digital channels. Ideal candidates will have experience in complex projects and strong communication skills. This hybrid role offers a transformative opportunity within a supportive team.

Qualifications

Proven experience with complex enterprise projects.
Managing Salesforce Service Cloud implementations preferred.
Strong governance and stakeholder communication skills.

Responsibilities

Lead delivery of the digital transformation program.
Manage implementation of Salesforce Service Cloud.
Oversee project timelines, budgets, and risks.

Skills

Salesforce expertise

Digital project management

Stakeholder communication

Telephony transformation experience

Change management

Job description

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An exciting 12-month daily rate contract opportunity is available for a Digital Project Manager to lead a major omni-channel transformation program, delivering Salesforce Service Cloud, Voice, and online customer experience uplift across a large, high-volume environment. You'll drive the delivery of an integrated customer service platform covering voice, email, SMS, AI-driven workflows, and automation while coordinating cross-functional teams, partners, and business stakeholders. This is a highly visible, business-critical role focused on enhancing service performance, modernising telephony, and enabling future-state digital service capabilities.

What you’ll do

Lead end-to-end delivery of a digital and voice transformation and online Market Place program across multiple teams
Manage implementation of Salesforce Service Cloud, Voice, and omni-channel capabilities
Coordinate solution design, build, UAT, training, go-live and hypercare activities
Partner with technology, business operations, change, and enablement teams
Oversee project timelines, budgets, risks, reporting and governance
Lead vendor engagement across Salesforce, telephony, AI, and integration partners
Drive change adoption through communication, training alignment, and stakeholder management
Ensure seamless rollout of digital channels, automation and AI-powered service enhancements

What you’ll need

Proven experience as a Digital Project Manager delivering complex enterprise projects
Background managing Salesforce or large CRM implementations (Service Cloud preferred)
Experience leading telephony, voice, or contact centre transformation programs
Strong project governance, planning, RAID management and stakeholder communication skills
Ability to coordinate technical, business and vendor delivery streams
Experience managing change, training and adoption activities in fast-paced environments
Understanding of omni-channel service, AI-assisted workflows, or customer operations highly desirable
Confident communicator with excellent facilitation, presentation and reporting abilities

The perks