Digital Producer: Member-Centric UX & CMS Transformation

Sharp and Carter; Melbourne; On-site; AUD 60,000 - 90,000; Part time

Job summary

Sharp and Carter is assisting a well-established member-focused organisation in Melbourne to hire a 0.8 FTE Digital Producer. The role blends hands-on CMS work with shaping a major digital transformation, keeping members at the heart of strategy and decisions.

You will manage CMS content, support website improvements, and collaborate with an external consultant and internal working group on a future-focused digital experience for members across websites and CRM systems.

Qualifications

• Experience with a CMS, ideally Drupal
• Experience managing website content and digital channels
• Understanding of UX and digital customer/member journeys
• Experience contributing to digital transformation or website projects
• Strong stakeholder management and communication skills
• Project management experience coordinating multiple initiatives
• A member/customer-first mindset and strong understanding of digital experience

Responsibilities

• Manage and maintain website content through the organisation's CMS
• Upload, edit and optimise digital content to ensure a consistent online experience
• Contribute to website UX and digital experience improvements
• Play an active role in the digital transformation strategy and working group
• Represent the member experience perspective across transformation initiatives
• Identify opportunities to improve digital journeys and member interactions
• Contribute to the review and upgrade of the website and CRM ecosystem
• Work collaboratively with internal stakeholders, external consultants and technology partners
• Support broader digital projects from planning through to implementation
• Manage project timelines, requirements and stakeholder communications

Skills

CMS management

Drupal experience

Stakeholder management

Project coordination

Tools

Drupal CMS

CRM platforms

EventsAir

Job description

Our client is a well-established member-focused organisation with a strong presence within its industry and a clear focus on delivering value and support to its members.

The organisation is embarking on an exciting period of digital transformation, with plans to enhance its website, CRM, systems and overall digital experience. This role will be an important part of that journey, helping to shape how members interact with the organisation across its digital channels.

About the Role

This 0.8 FTE Digital Producer role combines hands-on digital production with the opportunity to contribute to a significant digital transformation program.
You'll be responsible for managing and uploading content through the organisation's CMS, supporting website improvements and contributing to broader digital experience initiatives.

A key component of the role will be your involvement in the organisation's digital transformation strategy. Working alongside an external consultant and internal working group, you'll have a genuine voice in shaping the future digital experience, ensuring the member remains at the centre of the strategy and decision-making process.

You'll also contribute to projects involving the website and CRM ecosystem, making this a varied role for someone who enjoys combining digital production, stakeholder management and project work.

Key Responsibilities

• Manage and maintain website content through the organisation's CMS
• Upload, edit and optimise digital content to ensure a consistent online experience
• Contribute to website UX and digital experience improvements
• Play an active role in the digital transformation strategy and working group
• Represent the member experience perspective across transformation initiatives
• Identify opportunities to improve digital journeys and member interactions
• Contribute to the review and upgrade of the website and CRM ecosystem
• Work collaboratively with internal stakeholders, external consultants and technology partners
• Support broader digital projects from planning through to implementation
• Manage project timelines, requirements and stakeholder communications

About Our Client

Our client is a well-established member-focused organisation with a strong presence within its industry and a clear focus on delivering value and support to its members.

The organisation is embarking on an exciting period of digital transformation, with plans to enhance its website, CRM, systems and overall digital experience. This role will be an important part of that journey, helping to shape how members interact with the organisation across its digital channels.

About the Role

This 0.8 FTE Digital Producer role combines hands-on digital production with the opportunity to contribute to a significant digital transformation program.
You'll be responsible for managing and uploading content through the organisation's CMS, supporting website improvements and contributing to broader digital experience initiatives.

A key component of the role will be your involvement in the organisation's digital transformation strategy. Working alongside an external consultant and internal working group, you'll have a genuine voice in shaping the future digital experience, ensuring the member remains at the centre of the strategy and decision-making process.

You'll also contribute to projects involving the website and CRM ecosystem, making this a varied role for someone who enjoys combining digital production, stakeholder management and project work.

Key Responsibilities

• Manage and maintain website content through the organisation's CMS
• Upload, edit and optimise digital content to ensure a consistent online experience
• Contribute to website UX and digital experience improvements
• Play an active role in the digital transformation strategy and working group
• Represent the member experience perspective across transformation initiatives
• Identify opportunities to improve digital journeys and member interactions
• Contribute to the review and upgrade of the website and CRM ecosystem
• Work collaboratively with internal stakeholders, external consultants and technology partners
• Support broader digital projects from planning through to implementation
• Manage project timelines, requirements and stakeholder communications

About You

You're a digital professional who enjoys being hands-on with websites and content, while also having the opportunity to contribute to larger digital projects and transformation initiatives.

You'll be comfortable working across CMS, website, UX and digital experience, with the stakeholder management skills to bring different teams together and keep projects moving.

You will bring:

• Experience working with a CMS, ideally Drupal, although this is not essential
• Experience managing website content and digital channels
• An understanding of UX and digital customer/member journeys
• Experience contributing to digital transformation or website projects
• Strong stakeholder management and communication skills
• Project management experience and the ability to coordinate multiple initiatives
• A member/customer-first mindset and strong understanding of digital experience
• Experience with CRM platforms or EventsAir would be advantageous

Why Apply?

• 0.8 FTE part-time opportunity
• Key role within a significant digital transformation program
• Genuine opportunity to influence the future digital member experience
• Work across website, CMS, CRM, UX and broader digital projects
• Collaborate with an external digital transformation consultant and internal working group
• Join a purpose-led, member-focused organisation at an exciting point in its digital journey

How to Apply Click APPLY or contact Dominic Roy at ****@sharpandcarter.com.au for a confidential discussion about the opportunity.

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