Digital Parking Officer

Northern Beaches Council; Manly; On-site; AUD 89,000 - 104,000; Full time

Job summary

Northern Beaches Council is seeking a Digital Parking Officer to join the Community Transport, Parking and Fleet team in Manly. This permanent, full-time role (35 hours per week) administers the digital parking permit system, processes applications and provides high-quality customer service to residents and businesses.

You will assess complex permit applications, support and maintain parking technology systems, and contribute to improving digital parking services while ensuring policy compliance

Qualifications

• The role involves administering Council's digital parking permit system, processing applications, renewals and variations accurately and in accordance with policy.
• Delivering high-quality customer service by assisting residents, businesses and community organisations with permit enquiries and applications.
• Assessing complex permit applications, applying eligibility criteria and exercising sound judgement to achieve consistent outcomes.

Responsibilities

• Developing and maintaining business processes, procedures, communications and supporting documentation to ensure efficient and customer-focused service delivery.

Job description

Business Unit: Transport & Civil Infrastructure

Title: Digital Parking Officer,Permanent - Full-time Role, 35hours per week

Salary Range: $89174.98 to $103636.41 per annum + super (subject to skills and experience)

Who we are

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community. We are proud to be the winner of the Bluett Award 2022 and the 2022 Change Champion Award in the Enterprise Category.
Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.
The Community Transport, Parking and Fleet team is responsible for coordinating the business, administrative and operational functions for Council’s transport and parking services across the Northern Beaches. This includes the Hop Skip Jump community bus service, Council-owned car parks, beach and reserve paid parking, parking permits and pre-paid parking accounts, supporting accessible, convenient and customer-focused transport and parking outcomes across the region.
The team provides timely, accurate and customer-focused advice and support to both internal and external stakeholders, while ensuring services are delivered efficiently, safely and in line with Council objectives and operational priorities across the broader service area.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Working with us

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development. In this role you’ll enjoy -

• Genuine work-life balance and flexible working arrangements
• A culture of supporting continuous professional development
• Employee wellness program and a range of lifestyle benefits
• High level of technological innovation and systems

Our opportunity

The key focus areas of this role include:
1) Administer Council's digital parking permit system, processing applications, renewals and variations accurately and in accordance with policy.
2) Deliver high-quality customer service by assisting residents, businesses and community organisations with permit enquiries and applications.
3) Assess complex permit applications, applying eligibility criteria and exercising sound judgement to achieve consistent outcomes.
4) Support and maintain parking technology systems, identify system and process improvements, and contribute to the ongoing enhancement of digital parking services.
5) Develop and maintain business processes, procedures, communications and supporting documentation to ensure efficient and customer-focused service delivery.

About you

You are a customer focused and tech savvy administrator who enjoys working with digital systems and finding practical solutions. You have experience interpreting policies and procedures, managing competing priorities and delivering accurate outcomes in a fast-paced environment. With strong attention to detail, excellent communication skills and a continuous improvement mindset, you build positive relationships with customers and colleagues and are passionate about delivering efficient, accessible and contemporary services.

Additional Information

• Expected Interview Date: 06 October 2026

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.