Digital Experience Senior Business Analyst (9-Month Contract)

IOOF Holdings Limited

Sydney

On-site

AUD 120,000 - 160,000

Full time

14 days+

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Job summary

IOOF Holdings Limited in Sydney is seeking a Senior Business Analyst to shape digital experience initiatives across our Platform Development & Digital Experience team. This role focuses on improving adviser and client interactions by simplifying journeys, reducing manual effort, maximizing straight-through processing, and delivering scalable digital experiences.

You will lead analysis and translate needs into clear requirements to drive outcomes.

Qualifications

5+ years in senior business analyst or product development roles, ideally within financial services.
Experience delivering digital, adviser, client or operational efficiency initiatives in agile delivery environments.
Strong capability in requirements documentation, process models, journey maps, data flows and business rules.

Responsibilities

Lead requirements definition for digital experience initiatives, ensuring clear alignment to Wrap strategy, adviser productivity, client experience and operational efficiency outcomes
Elicit, analyse and document business requirements, adviser and client journeys and data requirements
Define current and future state adviser and operational processes, identifying opportunities to remove manual effort, reduce duplication, improve usability and increase straight-through processing
Translate adviser, client and business pain points into actionable digital requirements that support intuitive, secure and scalable platform experiences
Own the end-to-end requirements lifecycle, including discovery, prioritisation, validation and stakeholder sign-off
Partner with Product, UX, Technology, Operations, External, Risk, Data External stakeholders to shape backlogs and delivery priorities
Facilitate workshops, journey mapping sessions, refinement forums and stakeholder alignment discussions to drive shared understanding and decision-making
Contribute to solution design by ensuring requirements consider usability, integration, data, controls, compliance obligations, adoption and measurable business value
Actively participate in agile ceremonies and support delivery cadence, ensuring squads have the clarity needed to deliver high-quality outcomes
Build strong stakeholder relationships and act as a trusted advisor who bridges adviser needs, business outcomes and technology delivery
Drive continuous improvement in analysis practices, digital delivery discipline and requirements quality, while supporting and mentoring other analysts