Digital Experience Manager

Head Office - Sydney; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Job summary

Ramsay Health Care is seeking a Digital Experience Manager to transform how our Communications team works using digital platforms, data, AI and technology. You will build smarter systems, optimise workflows and drive adoption of innovative tools to improve efficiency and impact across the business.

You will partner with Communications, Digital & Technology, Marketing and other stakeholders to translate needs into scalable digital solutions, develop dashboards and performance measures, and

Qualifications

• Relevant qualifications and/or substantial experience in digital experience, communications, transformation, analytics, product ownership, change management or a related discipline.

Responsibilities

• Build and improve the Enterprise Messaging Library and Communications Planning Calendar, ensuring accessibility and usability.
• Optimize platforms, workflows and tools to improve consistency, efficiency and effectiveness.
• Identify AI-enabled tools and automation opportunities to improve quality and reduce duplication.
• Develop dashboards and reporting tools to turn data into actionable insights.
• Provide guidance, training and standards to drive adoption of new systems.
• Partner with Digital & Technology to translate needs into scalable digital solutions.
• Use feedback and analytics to enhance usability, accessibility and impact.

Skills

Digital experience

Communications

Transformation

Analytics

Product ownership

Change management

Tools

CMS

Dashboards

Analytics tools

Job description

Passionate about digital innovation, smarter systems and turning data into meaningful impact?

Ramsay Health Care is looking for a forward-thinking Digital Experience Manager to help transform how our Communications team works, using digital platforms, data, AI and technology to improve efficiency, consistency and effectiveness across the business.

This is an exciting opportunity to shape the systems, tools and ways of working that underpin our communications function. From building an accessible Enterprise Messaging Library to optimising our Communications Planning Calendar, you’ll connect people, processes and technology to create smarter, more streamlined communications experiences.

Working closely with Communications, Digital & Technology, Marketing and other stakeholders, you’ll champion practical innovation, drive adoption of digital tools and turn insights into improvements that make a real difference.

What you’ll do

• Build smarter communications systems by establishing and continuously improving Ramsay’s Enterprise Messaging Library and Communications Planning Calendar, ensuring they are user-friendly, accessible and fit for purpose.
• Enhance the digital experience by optimising platforms, workflows and tools to help our Communications team work more consistently, efficiently and effectively.
• Champion AI and innovation by identifying practical opportunities to use approved AI-enabled tools, automation and emerging technologies to improve quality, reduce duplication and free up time for higher-value work.
• Turn data into insights by developing dashboards, reporting tools and performance measures that help teams understand audience engagement, evaluate outcomes and make informed decisions.
• Drive adoption and engagement by developing practical guidance, training and standards that empower colleagues to embrace new systems and ways of working.
• Connect people and technology by partnering with Digital & Technology and other business functions to translate communications needs into scalable digital solutions and platform enhancements.
• Improve performance continuously by using user feedback, analytics and platform insights to identify opportunities to enhance usability, accessibility and communications impact.

What you’ll bring

• Relevant qualifications and/or substantial experience in digital experience, communications, transformation, analytics, product ownership, change management or a related discipline.
• Demonstrated experience delivering and optimising digital platforms, workflow systems, content management solutions or reporting tools in a corporate or enterprise environment.
• Strong systems thinking and problem-solving skills, with the ability to connect people, processes, data and technology into practical solutions.
• A curious, innovative mindset and an interest in applying AI, automation and emerging technologies to real business challenges.
• Analytical capability, including the ability to interpret platform performance data and turn insights into clear, actionable recommendations.
• Proven project and change management skills, with the ability to engage stakeholders, manage dependencies and drive adoption from implementation through to ongoing improvement.
• Excellent communication and collaboration skills, with the confidence to work across teams and influence stakeholders at all levels.

Why join Ramsay?

At Ramsay Health Care, you’ll have the opportunity to shape the digital foundations that enable our Communications team to deliver greater value across the organisation. You’ll work at the intersection of communications, technology and innovation, helping introduce smarter ways of working, unlock the value of data and create practical solutions that make a lasting impact.

Ready to turn digital possibilities into better communications experiences?