Digital & Ecommerce Trading Manager

by charlotte; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work schedule

Product discounts

Birthday leave

Employee assistance program

Team events & company culture

Job summary

by charlotte in Sydney is seeking an experienced Digital Ecommerce Trading Manager to drive day-to-day performance of our ecommerce business through effective digital trading, onsite optimisation, and agency management. You’ll play a key role in creating meaningful moments for our community, inspiring connection and embodying the by charlotte spirit.

You will own the day-to-day ecommerce trading against revenue, conversion, and customer experience targets, monitor key metrics, and collaborate

Qualifications

• 5+ years' experience in ecommerce, digital trading, or online merchandising within a retail or consumer business.
• Hands-on experience with Shopify/Shopify Plus or similar platforms.
• Strong understanding of ecommerce trading metrics (CVR, AOV, revenue, traffic).

Responsibilities

• Own day-to-day ecommerce trading against revenue, conversion, and customer experience targets; execute the promotional/trading calendar with Merchandising and Marketing.
• Monitor key metrics (revenue, CVR, AOV, UPT, traffic, margin) and deliver weekly/monthly trading reports with insights and recommendations.
• Manage onsite merchandising, category optimisation, product launches, promotions, and content updates to maximise commercial performance.
• Coordinate website testing and optimisation initiatives; measure outcomes and recommend next steps.
• Lead, coach, and develop a high‑performing team across cross‑functional partners (Merchandise, Marketing, CRM, Customer Experience, Retail).

Skills

Commercial acumen

Customer-centric mindset

Project management

Tools

Shopify

Shopify Plus

GA4

Job description

We’relooking for an inspired and brand-aligned Digital& Ecommerce TradingManager to drive day-to-day performance of by charlotte’s ecommerce business through effective digital trading, onsiteoptimisation,and agency management.You’llplay a key role in creating meaningful moments for our community, inspiring connection, uplifting others, and embodying theb y charlotte spirit in everything you do.

KEY RESPONSIBILITIES

In this role youwillexecute ourdigital trading strategy, improve conversion and customer experience, and deliver commercial outcomes across the ecommerce channel, while supporting broader digital initiativesas the business continues to scale.

Key responsibilitiesinclude:

• Own day-to-day ecommerce trading against revenue, conversion, and customer experience targets, and execute the promotional/trading calendar with Merchandising and Marketing.
• Monitor key metrics (revenue, CVR, AOV, UPT, traffic, margin) and deliver weekly and monthly trading reports with insights and recommendations.
• Manage onsite merchandising, category optimisation, product launches, promotions, and content updates to maximise commercial performance.
• Partner with Merchandising on stock allocation and replenishment so best-sellers stay available and stockout losses are minimised.
• Drive continuous improvement to the onsite experience through optimisation of navigation, merchandising, search, and content.
• Identifyopportunities to lift conversion, engagement, and basket size using analytics, customer insights, and performance data.
• Coordinate website testing and optimisation initiatives, measuring outcomes and recommending next steps.
• Track competitor activity, customer behaviour, and industry trends to spot growth opportunities.
• Support management of external digital agencies (paid media, SEO, affiliate, development), coordinating briefs and ensuring on-time, priority‑aligned delivery.
• Support ongoing improvements across Shopify and the wider digital technology ecosystem, including strategic projects, platform enhancements, and international/Shopify Markets initiatives.
• Lead, coach, and develop a high‑performing team, and build strong cross‑functional relationships across Merchandise, Marketing, CRM, Customer Experience, and Retail.

ABOUT YOU

You’llshine in this role ifyou'recommercially minded and customer-first, driven by delivering revenue growth and great customer outcomes. Hands‑on and proactive by nature, you take ownership of execution without losing attention to detail, and you stay highly organised when juggling competing priorities in a fast‑paced retail environment.You’reable tobuildcollaborative andtrusted relationships across internal teams and external agencies, and you let data and insight guide your decisions.

Above all, you'recurious and solutions‑focused, always looking for ways to improve processes, performance, and customer experience, witha high levelof personal accountability and a commitment to delivering quality work.

The ideal candidate will also have:

• 5+ years'experience in ecommerce, digital trading, or online merchandising within a retail or consumer business.
• Demonstrated experience managing the day‑to‑day performance of an ecommerce website.
• A strong understanding of ecommerce trading metrics, including conversion rate, AOV, UPT, revenue, traffic, and customer behaviour.
• Hands‑on experience with Shopify, Shopify Plus, or similar ecommerce platforms.
• Strong working knowledge of GA4, with the ability to interpret performance data andidentifycommercial opportunities.
• Experience managing external digital agencies and coordinating website enhancements.
• Excellent organisational and project management skills, with the ability to manage multiple priorities simultaneously.
• Strong commercial acumen and a customer‑first mindset.
• Previousexperience leading or mentoring team members.

PERKS AND BENEFITS

At by charlotte, we cherish our people and create an environment where growth, creativity, and joy flourish.You’llenjoy:

• A hybrid work schedule – working four days in a gorgeous new and fully fitted‑out office, and from home on Fridays.
• Generous discounts on our products and collections, so you can wear the pieces that inspire you.
• An extra day of leave for your birthday and a by charlotte gift card too.
• Access to an Employee Assistance Program including free wellbeing resources and discounted healthcare consultations.
• Unique events and shared moments throughout the year designed to deepen connection and celebrate our team.
• Being part of a passionate, fast‑growing team where creativity thrives and every voice is valued.

ABOUTBY CHARLOTTE

For us, jewellery is a keepsake of life’s most precious experiences. It can mark love, courage, or living in the moment, connecting us to time, place, and memories. Each piece holds stories of life lived, relationships cherished, and bonds celebrated. Our jewellery reflects your journey, your intentions, and the moments that matter most. Thoughtfully designedby Charlotte, every piece is a symbol, a mantra, and a forever mark.

We are committed toprovidingequal opportunities and fostering a culture grounded in respect, inclusivity, and collaboration. Due to the high volume of applications, only shortlisted candidates will be contacted.