Digital Design Lead

Zurich Insurance Company Ltd.; North Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Annual leave

Parental leave

Job summary

Zurich Cover-More is seeking a Digital Design Lead to guide a team of Product Designers and shape long-term design strategy across digital products and journeys. You will drive design excellence, embed customer-centred thinking, and ensure exceptional experiences across all touchpoints.

Reporting to the Head of Operations & Business Delivery, you’ll collaborate with Product, Engineering, Operations, Risk and business leaders to solve complex customer problems in a highly collaborative

Qualifications

• 8+ years experience across Product Design, UX, Service Design or related disciplines.
• Demonstrated leadership experience leading and developing designers.
• Strong expertise in Figma, design systems, prototyping and customer‑centred design methodologies.
• Experience within financial services, fintech, insurance, banking, superannuation, wealth or other regulated industries.
• Deep understanding of accessibility standards, customer research and service design principles.

Responsibilities

• Define and lead the product design vision, strategy and operating model across ANZ.
• Lead end‑to‑end experience design across customer journeys, products and channels.
• Own and evolve our Voice of Customer program, using customer insights to influence strategic decisions.
• Drive design governance, accessibility standards, design systems and best practices.
• Create experience visions, journey maps, service blueprints, interaction models and high‑fidelity prototypes.
• Lead, coach and develop a team of Product Designers, fostering a culture of collaboration, accountability and continuous improvement.

Skills

Team leadership

Figma

Design systems

Prototyping

Customer-centred design

Financial services experience

Job description

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North Sydney, NSW, AU

138249

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last‑minute business trip, or an unexpected detour, we deliver in the moments that matter.

What you’ll be doing:

As our Digital Design Lead, you'll lead a team of Product Designers while shaping the long‑term design strategy across our digital products and customer journeys. You'll be responsible for driving design excellence, embedding customer‑centred thinking, and ensuring exceptional experiences are delivered across every touchpoint.

Reporting to the Head of Operations & Business Delivery, you'll partner closely with Product, Engineering, Operations, Risk, Compliance and business leaders to solve complex customer problems in a highly collaborative environment.

• Define and lead the product design vision, strategy and operating model across ANZ.
• Lead end‑to‑end experience design across customer journeys, products and channels.
• Own and evolve our Voice of Customer program, using customer insights to influence strategic decisions.
• Drive design governance, accessibility standards, design systems and best practices.
• Create experience visions, journey maps, service blueprints, interaction models and high‑fidelity prototypes.
• Lead, coach and develop a team of Product Designers, fostering a culture of collaboration, accountability and continuous improvement.

What skills and experience you’ll bring on this journey:

• 8+ years' experience across Product Design, UX, Service Design or related disciplines.
• Demonstrated leadership experience leading and developing designers.
• Strong expertise in Figma, design systems, prototyping and customer‑centred design methodologies. Experience delivering end‑to‑end design outcomes in complex, multi‑product environments.
• Experience within financial services, fintech, insurance, banking, superannuation, wealth or other regulated industries.
• Deep understanding of accessibility standards, customer research and service design principles.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results‑orientation, and forward‑thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility.

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 5 days in the office every fortnight, after an initial training period.

Career growth.

This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community.

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us.

We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Diversity and inclusion.

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.