Digital Content Officer

UNSW; Sydney; Hybrid; AUD 83,000 - 101,000; Full time

Benefits offered by this job

Flexible working options

Career development opportunities

17% Superannuation contributions and 0

Job summary

UNSW Kensington NSW is seeking a Digital Content Officer on a 6-month fixed term contract. This entry-level role is full-time (35 hours per week) with Level 5 remuneration from $92k plus 17% superannuation and leave loading, with hybrid flexible arrangements.

You will develop and refresh web content to support Societal Impact audiences, work within the Digital Experience Web & UX team, and collaborate across disciplines to improve user experience and digital performance.

Qualifications

• Tertiary qualification with entry-level web content writing and publishing experience.
• Experience with digital content technologies and automation is desirable.
• Proficiency with Adobe Experience Manager and related tools is advantageous.

Responsibilities

• Participate fully within the Digital Experience team, delivering customer-focused service.
• Develop and publish web content improvements in line with brand standards.
• Support the Web Lead to deliver the digital content work plan and improve web performance.

Skills

Web Content Writing

Collaboration

Time Management

Attention to Detail

KPI-driven Marketing

Education

Relevant tertiary education

Tools

Adobe Experience Manager

Wrike

Trello

SEMrush

Clearscope

SiteImprove

Figma

Job description

• Employment Type: Full Time (35 hours per week)
• Duration: 6 month Fixed Term Contract
• Remuneration: Level 5 from $92k + 17% superannuation & leave loading
• Location: Kensington NSW (hybrid flexible arrangements)

Why your role matters

The Marketing & Digital Experience portfolio works to strengthen UNSW’s global brand reputation, sharpen its distinctiveness, amplify its expertise across societal impact themes and support delivery of the University’s Progress for All strategic plan.

Committed to leading practice in marketing and digital experience, the portfolio places audiences at the centre of its work and leverages UNSW’s Adobe and Sales CRM investments to build more personalised relationships through integrated marketing, content, data, digital experience and future student recruitment functions. The portfolio comprises four pillars: Marketing & Content, Digital Experience, Strategy & Performance, and Future Student Recruitment, with offshore operations in China and India also reporting into the portfolio

The Digital Content Officer plays an important role within the Digital Experience Web & UX team, developing and refreshing web content to enhance the user experience and performance of digital channels supporting Societal Impact, Equity and Engagement audiences. This entry-level role applies a search- and user-first approach to ensure new website builds and enhancements align with digital content best practice.

The role reports to the Web Lead, Societal Impact, and has no direct reports

Specific Accountabilities Include

• Participate fully within the Digital Experience team, contributing to creating a respected and valued resource. Deliver a highly customer-focused service, and demonstrate commitment to cross functional collaboration, excellence and continuous improvement.
• Develop and publish web content improvements in line with technical and brand standards.
• Support the Web Lead and the Web & UX team to deliver the Digital Experience web content work plan, driving web performance improvements for priority audiences.

About You

• A relevant tertiary education with entry-level experience in web content writing and publishing or an equivalent level of industry knowledge gained through any other combination of education, training and experience.
• Digital agency, higher education and/or premium brand experience is highly desirable.
• An understanding of digital content technologies and automations including content and experience fragments is desirable. Experience using Adobe Experience Manager, Wrike, Trello, SEMRush, Clearscope, Site Improve andFigma would be advantageous.
• Highly developed written and visual digital content craftsmanship in a KPI-driven marketing context, with hands on web publishing experience.
• Excellent collaboration skills and experience working in an agile, sprint-based digital content delivery environment.
• Highly developed organisational and time management skills, with proven attention to accuracy and detail.
• Sound relationship management skills, with a demonstrated track record of fostering and maintaining strong and successful internal and external networks, supporting successful outcomes.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

Benefits And Culture

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our Benefits Include

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

Pre-Employment Checks

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.