Digital Business Analyst (experienced)

Baby Bunting; Greater Dandenong; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Training & development

Employee discount

Family discount

Parental leave

Flu shots

Hybrid working

Supportive team

EAP

Job summary

Baby Bunting is seeking an experienced Digital Business Analyst for a six-month fixed-term contract to lead digital and eCommerce initiatives. The role focuses on translating business needs into practical solutions, partnering with Product, CX, UX, and tech teams, and driving outcomes across Australia and New Zealand.

The ideal candidate will have senior BA experience in digital/eCommerce, strong stakeholder skills, and a proven track record delivering end-to-end digital initiatives, with a

Qualifications

• Senior BA with digital/eCommerce experience
• Strong online customer journey knowledge
• Delivered digital initiatives end-to-end
• Owns outcomes and drives initiatives
• Translates business needs into stories
• Autonomous with momentum across stakeholders
• Experience with APIs and integrations
• Facilitation and stakeholder alignment
• Delivery-focused, initiative-driven

Responsibilities

• Lead analysis across complex digital/eCommerce initiatives
• Facilitate workshops and stakeholder discussions
• Translate requirements into user stories and docs
• Collaborate with Product/CX, UX, Delivery Lead, Developers and QA
• Analyze processes to improve outcomes for customers and business
• Support discovery, design, testing and implementation
• Manage competing priorities and drive decisions in a fast-paced environment
• Work across integrated platforms and journeys
• Advise business and tech stakeholders
• Contribute to continuous delivery practices and tooling

Skills

Senior BA

eCommerce

Stakeholder mgmt

User stories

Requirement gathering

Delivery lifecycle

Facilitation

Autonomous working

Tools

Jira

Confluence

Figma

Job description

Work options: Hybrid

Baby Bunting is Australia's largest nursery specialty retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey.

Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

This role is a six-month fixed term contract

Your New Role

Lead digital initiatives in one of Australia's leading retail businesses

We're looking for an experienced Digital Business Analyst with strong eCommerce experience to join Baby Bunting's Digital team on a contract basis and play a key role in delivering strategic digital and customer experience initiatives.

This is a hands-on role for an experienced BA who can quickly build relationships, navigate complexity and translate business needs into practical solutions. You'll work across customer, eCommerce and technology initiatives, partnering with stakeholders throughout the organisation to shape requirements, align teams and drive outcomes.

You'll join a collaborative, high-performing environment where you'll influence decisions, lead analysis activities and contribute to projects that directly impact customers and team members across Australia and New Zealand.

Why this role matters

Digital is a critical part of Baby Bunting's growth strategy and we're continuing to invest in the platforms, systems and experiences that support customers throughout their journey.

You'll work across significant digital and eCommerce initiatives, helping ensure solutions are practical, scalable and aligned with customer and commercial outcomes.

You’ll be working cross functionally with Product, Technology, Digital, Operations and external partners, you’ll drive initiatives from discovery through to implementation, bringing clarity to ambiguity and momentum to delivery.

Like what you hear so far? Here’s what’s ahead of you:

• Leading business analysis activities across complex digital and eCommerce initiatives
• Facilitating workshops and stakeholder discussions to uncover business needs and define solutions
• Translating business requirements into high-quality user stories, functional requirements and delivery-ready documentation
• Working closely with Product/CX, UX, Delivery Lead, Developers and QA teams throughout the delivery lifecycle
• Analysing existing processes and identifying opportunities to improve customer and business outcomes
• Supporting discovery, solution design, testing and implementation activities
• Managing competing stakeholder priorities and helping drive decisions in a fast-paced environment
• Working across integrated platforms, systems and customer journeys
• Acting as a trusted adviser to business and technology stakeholders
• Contributing to continuous improvement across delivery practices, tools and ways of working

Requirements

If you've gotten this far, then you're up for the challenge. I'm not going to give you the usual laundry list of requirements, but this stuff is pretty much essential:

• Demonstrated experience as a Senior Business Analyst or Digital Business Analyst within digital, eCommerce or technology environments
• Strong eCommerce experience with a solid understanding of online customer journeys, conversion, search discovery and gifting experiences
• Evidence that you've successfully delivered digital initiatives end-to-end, from discovery and requirements gathering through to testing, implementation and launch
• Experience owning outcomes and driving initiatives forward, not simply contributing a small part of a much larger programme
• Strong experience translating business needs into practical solutions, user stories, functional requirements and delivery-ready work
• The ability to operate autonomously, manage ambiguity and maintain momentum across multiple stakeholders and priorities
• Experience working closely with Product/CX, UX, Delivery Lead, Developers, QA teams and external vendors throughout the delivery lifecycle
• Practical experience working across integrated systems, APIs and digital platforms, with enough technical confidence to challenge assumptions and support solution design
• Strong facilitation and stakeholder engagement skills, with the ability to build alignment and influence decisions at all levels
• A pragmatic, delivery-focused approach and a track record of taking initiatives from concept to successful business outcomes

It would be nice, but not essential, if you also come with:

• Omnichannel retail experience across digital and store-based customer journeys
• Exposure to Click & Collect, ship-from-store, endless aisle or similar omnichannel fulfilment models
• Experience working across customer-facing websites, marketplaces or mobile applications
• Experience working with third-party vendors and SaaS platforms
• Exposure to tools like Jira, confluence, figma, agile practise and documentation standard.
• Exposure to large-scale digital transformation or customer experience programs

What’s In It For You...

We're accelerating our growth across Australia and New Zealand and you'll be joining us during an exciting period of digital investment and transformation.

• The opportunity to work on meaningful digital and customer experience initiatives
• Exposure to a broad stakeholder group across Digital, Technology and the wider business
• A collaborative and supportive team environment
• Hybrid working arrangements
• A modern retail technology environment with a strong focus on innovation
• The chance to make a genuine impact from day one

About Baby Bunting

Baby Bunting is Australia's largest nursery retailer, supporting families through every stage of their parenting journey.

With stores across Australia and New Zealand and a growing digital presence, we're committed to delivering exceptional customer experiences through innovation, technology and great people.

As we continue to grow, we're investing in our platforms, capabilities and teams to ensure we're ready for the next stage of our journey.

Please note;

• Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.
• Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.

Ready to make an impact?

If you're an experienced Digital Business Analyst who thrives on ownership, enjoys solving complex problems and has a track record of delivering eCommerce initiatives from concept through to launch, we'd love to hear from you.

What’s In It For You…

• Training pathways designed to encourage personal growth and professional development
• Employee discount – enjoy great savings across our range
• Family discount to support the people who matter most
• Paid parental leave for both primary and secondary carers
• Annual flu shots to help keep you healthy
• Hybrid working – 3 days in the office, 2 days from home for better balance
• A dynamic, friendly team environment where you'll be challenged and supported to achieve personal and business goals
• Access to our Employee Assistance Program for additional wellbeing support