Desktop Support Officer

Centorrino Technologies; Latrobe; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training and development opportunities

Discounts and benefits

IT equipment provided

Team events

Diversity & inclusion

Job summary

Centorrino Technologies in Latrobe, Tasmania, is seeking a Desktop Support Officer to provide friendly, knowledgeable support across macOS, Windows PCs, tablets, and server/network environments. You will engage with a diverse customer base and collaborate with specialist teams to ensure technology runs smoothly.

The role emphasizes strong communication, a can-do attitude, and a commitment to continuous improvement, with opportunities for training and growth within a supportive culture.

Qualifications

• Passionate about helping people fix technical issues with computers and technology devices.
• Willing to learn new technology solutions and concepts to liaise with staff and vendors.
• Strong communication skills for troubleshooting and explaining issues clearly.
• Positive, can-do attitude with a track record of helping others resolve issues.
• Excellent verbal and written communication for diverse stakeholders.
• Flexible and adaptable to unusual situations and schedules.

Responsibilities

• Ensure smooth day-to-day operations of the customer’s operations.
• Build friendly relationships with end-users and customers.
• Collaborate with colleagues to improve processes and efficiency.
• Seek customer feedback and continuously improve results.
• Identify unresolved issues and help develop new processes with peers.
• Keep documentation up to date and accurate.
• Own day-to-day technology issues and coordinate with external vendors and teams.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we're more than just tech, we're a community that goes beyond expectations. We've been recognised as a Great Place to Work 2024-2025 and one of Australia's Best Medium Workplaces 2025, with an outstanding eNPS score of 68.

We're excited by the fact our team is continuing to expand. And, as we continue to grow, we're on the hunt for a Desktop Support Officer to join our team in Latrobe, Tasmania.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Requirements

What You'll Do:

• Ensuring the smooth day to day operations of the customers operations
• Personable with end-users developing a friendly bond with customers
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one
• Ensuring documentation and procedures are always up to date
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer

What You'll Bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here’s why:

• Extensive training and development opportunities that enable continual growth as part of your career planning
• Extensive discounts and benefits to maximise your money
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.