Desktop Support Officer

Lime Recruitment; City of Brisbane; On-site; AUD 90,000 - 104,000; Full time

Job summary

Lime Recruitment is working with a Queensland Government client to recruit an experienced Desktop Support Officer in Brisbane. The role sits in the Service Delivery Management team, supporting enterprise ICT environments across Windows and M365.

The Brisbane CBD office-based role may require occasional travel to sites around South-East Queensland, with a contract to 29 January 2027 (possible extension). Up to $47ph plus superannuation is on offer.

Qualifications

• Analytical experience identifying, investigating, and solving complex technical issues within large, enterprise ICT environments.
• Strong expertise across Microsoft Operating Systems, M365, desktop/mobile hardware, conference room hardware/software, and enterprise end-user management tools (SCCM/Intune/ServiceNow).
• Practical knowledge of enterprise networking fundamentals (TCP/IP, LAN, WAN) and desktop security controls (Antivirus, Application Allowlisting).
• Proactive, self-directed, adaptable, and able to communicate with stakeholders at all levels.

Responsibilities

• Install, maintain, and support enterprise ICT environments across Windows, M365, and conference room systems.
• Provide End User Computing support using SCCM, Intune, and ServiceNow ITSM.
• Support within ITIL framework; manage antivirus and allowlisting for desktop security.
• Assist in state-wide ICT hardware/software support, maintenance, and deployment.
• Deliver high-quality customer service and drive continuous service improvement.
• Collaborate within the Technology Services Group to meet service delivery goals.

Skills

Analytical thinking

IT troubleshooting

End user support

Stakeholder communication

Tools

SCCM

Intune

ServiceNow ITSM

Microsoft 365

Antivirus

Application Allowlisting

Job description

Contract to 29/01/2027 (Possible Extension) | Brisbane | Up to $47ph plus superannuation

Note: This is a Brisbane CBD office-based role that may require occasional travel to sites throughout South-East Queensland.

Lime Recruitment is currently working with a Queensland Government client to recruit an experienced Desktop Support Officer. In this role, you will work within the Service Delivery Management team, serving as the client-focused face of the team to install, maintain, and support enterprise ICT environments across Microsoft Windows and M365 computing environments.

Key Responsibilities

• Install, maintain, and support enterprise ICT environments across Microsoft Operating Systems, Microsoft 365, desktop/mobile hardware/software, and conference room systems.


• Provide End User Computing support using enterprise platforms including Microsoft Configuration Manager (SCCM), Intune, and ServiceNow (ITSM).


• Perform analytical and problem-solving support activities within an ITIL-based framework, managing desktop security tools such as Antivirus and Application Allowlisting.


• Participate in the state-wide support, maintenance, and deployment of ICT hardware and software across supported agencies.


• Deliver high-quality customer service while adhering to quality system documentation and driving continuous service improvement.


• Collaborate effectively within the Technology Services Group to support overall team service delivery goals.

About You

• Demonstrable analytical experience identifying, investigating, and solving complex technical issues within large, enterprise ICT environments.


• Strong expertise across Microsoft Operating Systems, M365, desktop/mobile hardware, conference room hardware/software, and enterprise end-user management tools (SCCM/Intune/ServiceNow).


• Practical working knowledge of enterprise networking fundamentals (TCP/IP, LAN, WAN) and desktop security controls (Antivirus, Application Allowlisting).


• Demonstrated ability to act proactively through self-direction, adopt new ways of working, and communicate effectively with stakeholders across all levels.