Deputy Manager, Student Education Support

Bright Horizons Family Solutions; Canberra; Hybrid; AUD 124,000 - 133,000; Full time

Job summary

The Australian National University is recruiting for an ANU Level 8 administration role within the Student Education Support team to lead a central team responsible for delivering student administration services across enrolment, progression and related activities.

You will lead a high‑performing team, drive service excellence, and work with senior stakeholders to improve systems, policy and processes while ensuring compliance and quality across the student lifecycle.

Responsibilities

• Lead a high‑performing team delivering student administration across enrolment and progression.
• Shape services across the student lifecycle and ensure policy/compliance alignment.
• Collaborate with senior ANU stakeholders to improve systems and processes.

Job description

Classification: ANU Level 8 (Administration)
Salary package: $124,392 – $133,017 per annum plus 17% superannuation
Terms: Full time, Continuing

• Play a key leadership role in a newly established central team, helping shape how student administration services are delivered across the University.
• Lead and develop a high-performing team, driving service excellence that supports student enrolment, progression and overall student success.
• Work with senior stakeholders across ANU to improve systems, policy and processes, ensuring high-quality services and compliance.

Position overview

The Student Education Support Team, within Student Engagement and Education Management, Deputy Vice-Chancellor Education (DVCE) contributes to the University's strategic objective to provide an excellent educational experience for its students through delivery of accessible and supportive administrative functions throughout the student lifecycle.

The Division's student related support services include the management of: enrolment and progression; fee invoicing and cashiering; scholarships; examinations; prizes; graduations; timetabling; general enquiries; student card; transcripts; student communications and quality advice on ANU student related policy and rules as well as compliance with national and international regulations.

Further information

For further information please contact Erin Maplesden, Manager, Student Education Support at: [e-mail]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit: Diversity, Equity & Inclusion | Services