Department Manager - Sydney Flagship

H&M Hennes & Mauritz Logistik AB & Co.KG; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Brand discounts 25% off H&M Group

Parental leave up to 26 weeks

Online learning platform

Wellbeing support (EAP)

Flare membership with exclusive perks

Job summary

H&M Group Australia is seeking a Department Manager to lead a dynamic store team, driving exceptional customer experiences and sales performance. You will mentor staff, optimize operations, manage visual standards, and foster an inclusive culture aligned with our values.

Key focus areas include workforce planning, coaching, stock control, and commercial analysis to identify opportunities and deliver profitable outcomes while representing the brand with integrity.

Qualifications

• Experience in retail management and operations.
• Strong leadership skills with coaching and developing teams while exemplifying company values and culture.
• Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.

Responsibilities

• Lead your team to deliver outstanding customer experience and drive sales.
• Analyse sales performance, identify opportunities, set goals, and create plans to optimize results, profits, and stock levels.
• Manage team planning, scheduling, and ensure seamless opening and closing routines.
• Recruit, onboard, and develop your team while fostering an inclusive culture.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

Skills

Retail management

Leadership

Sales planning

Communication

Analytics

Job description

Job Description

WHAT YOU’LL DO
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.

• Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.

• Manage team planning, scheduling, and ensure seamless opening and closing routines.

• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.

• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.

• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Qualifications

WHO YOU ARE

We are looking for people with…

• Experience in retail management and operations.

• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.

• Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.

And people who are…

• Strong and confident leaders who inspire, coach, and develop their teams with integrity.

• Thriving in collaborative, dynamic environments, with a solution-focused mindset.

• Motivated to create great customers experiences while promoting and selling our products.

• A keen interest in fashion trends, commerciality, and competitor insights to drive sales.

• Effective communicators, creative, and curious.

• Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

Additional Information

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories across the globe.

• Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment to identifying and developing internal talent. When you grow, we grow.

• Up to 26 weeks of company paid parental leave for eligible team members.

• Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.