Department Manager 38Hr - Erina Fair

H&M; Gosford; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

25% off H&M Group brands

Internal progression across a global,技

Up to 26 weeks parental leave

Access to online learning platform and

Job summary

H&M Group in Australia is seeking a Department Manager to lead a store team, drive sales, and uphold exceptional customer experiences across operations and visuals.

You will recruit, coach, and develop staff while monitoring performance and market trends to stay competitive and deliver strong results. The role emphasizes collaboration, inclusivity, and brand stewardship within a dynamic fashion environment.

Qualifications

• Experience in retail management and operations.
• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
• Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.
• Strong and confident leaders who inspire, coach, and develop their teams with integrity.
• Thriving in collaborative, dynamic environments, with a solution-focused mindset.
• Motivated to create great customers experiences while promoting and selling our products.
• A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
• Effective communicators, creative, and curious.
• Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

Responsibilities

• Lead your team to deliver an outstanding customer experience by ensuring operational and visual standards, while actively promoting and selling our products.
• Take responsibility for store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
• Manage team planning, scheduling, and ensure seamless opening and closing routines.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

Skills

Retail management

Leadership

Sales planning

Customer-centric reporting

Coaching and development

Collaboration

Customer experience

Fashion trends

Communication and curiosity

Analytics and numbers

Job description

Job Description

WHAT YOU’LL DO
As aDepartment Manager,you’llbe the leader supporting and encouraging your whole team.By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit,you’llcreate an environment where everyone can thrive.Acting in line with our values,you’llcontribute to both your own success and the success of the company.

You will:

• Lead your team to deliver an outstanding customer experience by ensuringexcellent operational and visual standards, while actively promoting and selling our products.

• Take responsibility for your store and department’s strengths,analyse sales performance,identifycommercial opportunities, set goals, and create plans tooptimizeresults, profits, and stock levels.

• Manage team planning, scheduling, and ensure seamless opening and closing routines.

• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.

• Stay updated on fashion trends, customer preferences, and competitors tomaintaina competitive edge.

• Representyourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors,DepartmentManagers,Store Managersand Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment.You’llalso connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team,you'llplay a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Qualifications

WHO YOU ARE

• Experience in retail management and operations.

• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.

• Expertisein sales planning, analysis, and follow-up, using customer-centric tools and reporting.

And people who are…

• Strong and confident leaders who inspire, coach, and develop their teams with integrity.

• Thriving in collaborative, dynamic environments, with a solution-focused mindset.

• Motivated to create great customers experiences while promoting and selling our products.

• A keen interest in fashion trends, commerciality, and competitor insights to drive sales.

• Effective communicators,creative,and curious.

• Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

Additional Information

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays,Arket, & Other Stories across the globe.

• Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment toidentifyingand developing internal talent. When you grow, we grow.

• Up to 26 weeks of company paid parental leave for eligible team members.

• Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all,it’sour people who make us who we are.

To manage the high volume of applications for roles with leadership responsibilities, we use an online assessment method. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies to predefined criteria set by H&M Group.

After completing the assessment,you’llhave the opportunity to share feedback and ask questions.