Department Manager

Narooma; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Weekend shifts off 1 in 3 weekends

Competitive salary + bonus potential

Team member discounts across Kmart,,.w

Career pathways across Kmart Group and

Job summary

Kmart Department Managers lead teams to deliver outstanding customer experiences through merchandising, replenishment, and service excellence. You will guide daily store operations, maintain product knowledge, and adapt to changing priorities while ensuring a safe and compliant environment.

Requiring strong leadership and decision-making, you will drive initiatives, coach staff, and navigate complexity to achieve strong results in a fast-paced retail setting.

Qualifications

• Proven leadership experience in retail department management.
• Strong customer service focus and store operations knowledge.
• Ability to analyse data and use metrics for decision making.

Responsibilities

• Lead and motivate store teams to deliver exceptional customer experiences.
• Drive merchandising, replenishment, and process improvements to meet targets.
• Foster a safe, inclusive and engaging team culture with clear accountability.
• Address process breakdowns quickly using data and benchmarks.
• Collaborate with stakeholders to implement business initiatives and improve results.

Skills

Leadership

Customer service

Strategic thinking

Data-driven

People management

Job description

Brighter Futures Start here.

At Kmart, we’ve been making everyday living brighter for over 50 years. Today, across 450+ stores and a 55,000-strong team, we’re one of Australia and New Zealand’s most loved retailers, and we’re just getting started.

Two brands. One purpose: Making everyday living brighter.

The Rewards You Deserve

• 1 in 3 weekends off to support work-life balance
• Competitive salary + bonus potential
• Team member discounts across Kmart, Target, Officeworks & Bunnings
• Career pathways across Kmart Group and Wesfarmers
• Ongoing leadership development and support

Lead. Inspire. Deliver.

Kmart Department Managers are crucial to our success, leading teams to deliver high standards of customer experience through effective merchandising, replenishment, and customer service.

Requiring strong product knowledge and the ability to adapt to changing priorities, whilst ensuring a safe and compliant store environment through effective process execution and team leadership.

As both process leaders and implementers of key business initiatives, they confidently navigate complexity to keep the store running smoothly and deliver strong results.

What you’ll be doing

• Leadership & Motivation – Support team decisions and promote a safe, inclusive, and engaging team culture, involving others appropriately in team-based activities and projects.
• Strategic Thinking – Address process breakdowns with speed and attention to detail, using data, metrics, and benchmarks to drive effective solutions.
• Relationship Building – Share information transparently to avoid surprises and involve others where appropriate to achieve individual and team goals.
• Operational Excellence - Focus on both processes and outcomes, continuously improving ways of working by adapting methods to eliminate inefficiencies and wasted effort.
• Resilience & Adaptability – Learn from mistakes and adjust quickly, demonstrating the ability to adapt and build capability when facing new situations.
• Growth Mindset – Apply new concepts and approaches to solve problems, embracing continuous learning and supporting team members to feel confident through change and improvement initiatives.

If you’re ready to lead with confidence and make an impact in a fast-paced retail environment, this is your opportunity to shine.

At Kmart, we celebrate the diversity of the communities we serve and are committed to creating inclusive environments where everyone feels valued and respected.

We’re proud to make our recruitment process accessible and welcoming for all. If you need workplace adjustments, email us at [e-mail].