Department Manager

Frontline Recruitment Group; Brisbane; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Rotating leadership roster

Career progression opportunities

Leadership development

Job summary

Frontline Recruitment Group in Brisbane is seeking a Department Manager to lead a high-profile Home & Living department in a flagship store. You will supervise a large team, drive customer-focused service and ensure operational excellence in a fast-paced environment.

This full-time, permanent role offers hands-on leadership, stock control, visual merchandising, and strong KPI oversight to deliver outstanding results while mentoring staff and building a positive team culture.

Qualifications

• Proven leadership in big-box or large-format retail environments.
• Experience managing high-volume departments with large stock holdings.
• Strong people leadership and coaching capability.
• Excellent organisational and operational management skills.
• Comfortable working with KPIs and commercial performance.
• Hands-on leadership style with a passion for customer service.
• Experience in homewares, furnishings or related segments is advantageous.
• Ability to thrive in a fast-paced retail setting.

Responsibilities

• Lead the day-to-day operations of a busy Home & Living department.
• Coach, motivate and develop a high-performing retail team.
• Drive department performance through exceptional customer service and commercial excellence.
• Manage stock flow, inventory and replenishment within a high-volume environment.
• Maintain outstanding visual merchandising and presentation standards.
• Analyse department performance and identify opportunities for improvement.
• Ensure operational processes, safety standards and compliance are consistently achieved.
• Lead from the front, creating an engaging and customer-focused team culture.

Skills

Leadership

People management

Coaching

Customer service

Operational management

KPIs

Team development

High-volume retail

Job description

Frontline Recruitment Group – Brisbane QLD

$75,000 - $75,000 a year

Full time, Permanent

Ready to lead one of the busiest departments in a flagship retail store? If you thrive in big-box retail and love developing teams, this is your chance to make a real impact.

About our Client

Our client is one of Australia's most recognised retail brands, known for offering an extensive range of products, exceptional value and outstanding customer service. As they continue to grow, they're looking for an experienced Department Manager to lead a key Home & Living department within their Queensland flagship store.

About the Role

This is a high-profile leadership opportunity where you'll take ownership of a large-format department, leading your team to deliver outstanding customer experiences while driving operational excellence in a fast-paced environment.

As Department Manager, you will:

• Lead the day-to-day operations of a busy Home & Living department
• Coach, motivate and develop a high-performing retail team
• Drive department performance through exceptional customer service and commercial excellence
• Manage stock flow, inventory and replenishment within a high-volume environment
• Maintain outstanding visual merchandising and presentation standards
• Analyse department performance and identify opportunities for improvement
• Ensure operational processes, safety standards and compliance are consistently achieved
• Lead from the front, creating an engaging and customer-focused team culture

What you'll bring

• Previous leadership experience within big-box or large-format retail
• Experience managing high-volume departments and large stock holdings
• Strong people leadership and coaching capability
• Excellent organisational and operational management skills
• Confidence working with KPIs and commercial performance
• A hands-on leadership style with a passion for customer service
• Experience within homewares, manchester, furnishings or general merchandise will be highly regarded
• The ability to thrive in a fast-paced retail environment

What's in it for you?

• $75K + Super
• Full-time permanent opportunity
• Rotating leadership roster
• Lead a key department within the business's Queensland flagship store
• Join a well-established Australian retailer with genuine career progression opportunities
• Ongoing leadership development and internal career pathways
• Work within a supportive, high-performing leadership team

Additional information

• $75K + Super | Full-time leadership role
• Lead a key Home & Living department in a Queensland flagship store
• Ideal for experienced big-box retail leaders seeking their next challenge