Dental Assistant/Receptionist

Bupa Dental; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance discounts

Gym and spa discounts

Partnership discounts (Apple/Samsung/J

Job summary

Bupa Dental is seeking a full-time front-office administrator to join our Castle Towers practice in Sydney. The role focuses on managing patient appointments, billing, payments and records while supporting clinical care delivery and patient education in dental health.

You will act as the friendly face and organised hub of the practice, handling inquiries, recalls and documentation, coordinating lab work and ensuring smooth workflows with adherence to safety standards.

Qualifications

• Strong customer service and front-d desk skills.
• Ability to manage appointments, payments and records accurately.
• Excellent communication with patients and team members.

Responsibilities

• Provide a high-quality front-office experience, handling patient appointments, billing, payments and records.
• Coordinate appointment schedules, recalls and patient inquiries to keep the practice running smoothly.
• Support clinical care delivery by maintaining clean, organized, infection-controlled treatment rooms and patient flow.

Skills

Customer service

Organisational skills

Communication

Job description

Employment Type: Full time permanent | 38 hours per week, Monday to Saturday

Practice Details: 7-chair practice conveniently located within Castle Towers Shopping Centre, offering onsite parking and easy access to public transport. About us

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is..
To provide a high-quality front-office experience within the Dental Practice, overseeing patient appointments, billing, payments, and records, while supporting clinical care delivery, promoting patient education in dental health, and contributing to the smooth and professional operation of the practice.

What you’ll need to make it possible:

• Deliver outstanding patient experiences by supporting chairside clinical care, assisting with treatments, x-rays, and maintaining immaculate treatment rooms in line with infection control standards.
• Be the friendly face and organised mind of the practice, managing patient enquiries, appointments, recalls, payments, invoicing, and maintaining accurate patient records and documentation.
• Keep the practice running seamlessly by coordinating laboratory work, monitoring and ordering supplies, and ensuring schedules, systems, and workflows operate efficiently.
• Uphold excellence, safety, and integrity by working in line with practice protocols, regulatory requirements, health and safety standards, data security obligations, and proudly role-modelling Bupa’s values every day.

Why you’ll love it?

• We support our people to be the healthiest and happiest versions of themselves.
• With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
• Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.