Dementia Support Coach

HammondCare; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Market leading remuneration

Salary packaging

Flexible hybrid work arrangements

Training & career development

Leave benefits

Recognition program

Wellbeing resources

Exclusive discounts

Job summary

HammondCare with Dementia Support Australia is seeking a Dementia Support Coach to provide hands-on, evidence-based dementia support to clients, carers and staff across diverse care settings. The role is based in Malvern and offers a fixed-term contract until June 2028, with a focus on empathy, coaching and aged care expertise.

You will collaborate with a purpose-driven team, travel intrastate and interstate as required, and contribute to outcomes that improve quality of life for people living

Qualifications

• Strong organisational abilities, including time management and prioritising in a busy environment.
• Ability to work independently and as part of a team.
• Commitment to excellent customer service and conflict resolution to ensure exceptional service.
• Current driver’s licence and safe driving record.
• Willingness to travel intrastate and interstate to support Dementia Support Australia services.
• Relevant field qualifications are highly desirable (Allied Health, Diversional Therapy, EN, Aged Care, Cert III/IV in Individual Support / Leisure and Health).
• Commitment to HammondCare’s Christian Mission and values.

Responsibilities

• Work with peers to develop skills and knowledge of aged care staff and carers to better support people living with dementia.
• Support implementation of Dementia Support Australia plans on the ground, guided by team leaders and consultants.
• Coordinate brokerage items with clients and carers to improve quality of life.
• Build rapport with staff and carers to improve dementia care practices and staff confidence.

Skills

Empathy

Coaching skills

Education

Allied Health / Aged Care related certs (e.g. Cert III/IV in Individual Support, EN, Diversional Therapy)

Job description

Make a difference every day

Dementia Support Australia (DSA) delivers free, nationwide support for people living with dementia whose behaviours impact their care, as well as the families, carers and professionals who support them. Backed by clinical expertise, evidence-based practice and a person-centred approach, DSA helps improve quality of life and care outcomes for people affected by dementia.

When it comes to our people, those we support and those who work alongside us, we are committed to fostering a culture of inclusion, respect and belonging. Through innovative programs, education, consultancy services and multidisciplinary clinical support, we empower individuals, care teams and organisations to respond to the complexities of dementia with confidence and compassion.

As a service led by HammondCare on behalf of the Australian Government, DSA is making a meaningful difference in communities across Australia every day. So, if you're passionate about improving the lives of people living with dementia, join us and build a career with purpose.

The role

Make a difference every day by supporting people living with dementia and those who care for them, as a trusted Dementia Support Coach. This role sits within Dementia Support Australia (DSA), which is a national dementia support service, funded by the Australian Government, led by HammondCare.

As a professional coach, you will work in diverse care settings, through the Hospital to Aged Care Dementia Support Program (HACDSP) – a service delivered by Dementia Support Australia.

In this wholesome and holistic role, you can use your empathy, coaching skills and aged care experience; to deliver hands‑on, evidence‑based dementia support and advice to clients, carers and care staff.

Be part of a purpose-driven team that values innovation, flexibility and compassionate care.

This role is offered as a Fixed Term Contract until June 2028. This role is based out of our Malvern office.

Responsibilities

• Work collaboratively with peers to assist in developing the skills, expertise and/or applied knowledge of aged care staff and carers, to better support people living with dementia.
• Support the implementation of the recommended Dementia Support Australia plans on the ground, drawing on modelling and coaching techniques; while also seeking guidance from Team Leaders and Dementia Consultants as required.
• Mange and coordinate the use of brokerage items with clients and their carers to improve outcomes for quality of life for the person living with dementia.
• Act as a key liaison and trusted partner, when building respected rapport with staff and carers, resulting in individuals improving their confidence in dementia care practice.

Benefits

• Market leading remuneration
• Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.
• Flexible hybrid work arrangements in a friendly workplace with an emphasis on work life balance
• Additional training & career development opportunities
• Leave benefits – purchased additional annual leave
• Reward and Recognition Program
• Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family.
• Free independent and confidential counselling sessions and free wellbeing resources and webinars available through our Employee Assistance Program in multiple languages.
• Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans. Along with commercial discounts for JB HI-FI and The Good Guys.

What We Need From You

• Strong organisational abilities, including effective time management and ability to prioritise in a busy work environment and competing demands.
• The ability to work both independently and as part of a team.
• Demonstrated commitment to excellence in customer service principles, including conflict resolution to ensure the consistent provision of exceptional service to internal and external customers
• A current driver’s licence and safe driving record
• Willingness to travel and work intrastate and interstate to support the delivery of Dementia Support Australia services.
• Qualification in relevant field; Allied Health assistant, Diversional Therapy, Enrolled Nursing (EN), Aged Care, Cert III or IV in Individual Support / Leisure and Health or similar highly desirable
• Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.

For more info on Dementia Support Australia (DSA), check out our website: www.dementia.com.au/work-with-us

Learn more about the HACDSP program www.dementia.com.au/hacdsp

All short-listed applicants will be asked to consent to a criminal record check. HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.