Demand Planning & Customer Service Manager

McCormick Foods; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Annual incentive program

Flexible culture

Career development

Learning programs

Parental leave

Wellbeing initiatives

Employee recognition

Volunteer opportunities

Free parking

Job summary

McCormick is seeking a Demand Planning & Customer Service Manager to lead a high-performing team responsible for forecasting, demand and customer service excellence within a fast-moving consumer goods environment.

You will drive IPB/ITP alignment, collaborate with Sales, Finance and Operations, and shape supply chain performance across the organisation.

Qualifications

• Experience leading demand planning in FMCG or food manufacturing.
• Strong people leadership and development capabilities.
• Ability to translate data into actionable insights and decisions.

Responsibilities

• Lead the Demand Planning team to maintain a 24-month rolling forecast.
• Drive forecast accuracy with analytics and cross-functional collaboration.
• Oversee Customer Service to optimise service levels and customer experience.
• Coordinate IBP process and alignment of demand, supply and costs.
• Identify and mitigate supply chain risks and opportunities.

Skills

Demand planning

Leadership

Analytics

IBP/S&OP

Stakeholder management

Education

Bachelor level degree in a related field

Tools

SAP

Blue Yonder/BlueShift

Job description

Demand Planning & Customer Service Manager

Lead the business planning process behind some of Australia's most loved brands.

• Influence key business decisions through the IBP process


• Work with well-known consumer brands enjoyed by millions of Australians and around the globe


• Build your career within a global organisation that actively promotes internal growth and development

Reporting to the Senior Manager Supply Chain, this pivotal leadership role is responsible for driving Demand Planning and Customer Service excellence across our Integrated Business Planning (IBP) process.

Working at the heart of our supply chain, you'll lead a high-performing team to deliver accurate forecasts, align demand and supply plans, enhance customer experience, and proactively manage business risks. This is an exciting opportunity to influence business outcomes, collaborate with senior stakeholders, and help shape the future of supply chain performance across our organisation.

Why Join McCormick?

At McCormick, our people are at the heart of everything we do. Recognised as an Employer of Choice, we're proud to be home to some of Australia's most iconic brands, including Keens, Aeroplane Jelly, Gourmet Garden and Cholula.

When you join McCormick, you'll become part of a values-driven organisation where collaboration, innovation, development and wellbeing are genuinely prioritised.

What We Offer

• Competitive salary package with annual salary reviews


• Annual incentive bonus program (MIB)


• Flexible and supportive culture that promotes work-life balance


• Career development opportunities across local, regional and global functions


• Free access to McCormick University and ongoing learning programs


• Paid parental leave and partner leave programs


• Wellbeing initiatives and employee assistance program (EAP) for you and your family


• Employee recognition and rewards programs


• Community involvement and volunteer opportunities through our Days of Giving initiatives


• Regular site engagement activities including food vans, coffee vans and team events


• Novated leasing options through SG Fleet and Toyota


• Free onsite parking


• A collaborative environment where talented people thrive together

About the Role

As the Demand Planning & Customer Service Manager, you will play a key role in ensuring the business delivers exceptional customer outcomes while balancing service, inventory and cost objectives.

Key responsibilities include:

• Leading the Demand Planning team to develop and maintain a rolling 24-month forecast across all customers and product categories


• Driving forecast accuracy through the use of data analytics, statistical modelling, market insights and cross-functional collaboration


• Facilitating the weekly Integrated Tactical Planning (ITP) process to align demand, supply and operational priorities


• Leading and developing the Customer Service team to deliver an outstanding customer experience and strengthen customer partnerships


• Proactively identifying risks and opportunities within the supply chain and implementing mitigation strategies


• Owning the Slow Moving and Obsolete (SLOB) management process, driving accountability and action plans across the business


• Partnering closely with Sales, Finance, Operations and Supply Planning teams to support informed business decisions


• Coaching and developing team members to achieve their full potential

About You

You are a collaborative people leader who enjoys turning data into meaningful business outcomes. You can confidently influence stakeholders, lead change and thrive in a fast-paced FMCG environment.

To be successful, you'll bring:

• Proven experience in Demand Planning within FMCG, food manufacturing or a similar fast-moving environment


• Strong leadership experience with a demonstrated ability to develop and motivate high-performing teams


• Advanced analytical and problem-solving skills, with the ability to translate data into actionable insights


• Experience working within Integrated Business Planning (IBP), Sales & Operations Planning (S&OP), or similar planning frameworks


• Strong systems capability, ideally including SAP, Blue Yonder/BlueShift or comparable planning platforms


• Excellent communication and stakeholder management skills


• A continuous improvement mindset and passion for delivering results

Please submit your resume and cover letter outlining your experience and suitability for the role by close of business Friday, 23 October 2026.

Applications will be reviewed as they are received, and the position may be filled prior to the closing date.

At McCormick, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We encourage applications from all backgrounds and experiences.