Demand Planning & Customer Service Manager

McCormick & Company, Incorporated; City of Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Flexible culture

Career development

University access

Parental leave

Wellbeing program

Employee rewards

Volunteer opportunities

Novated leasing

Free parking

Collaborative culture

Job summary

McCormick Australia is seeking a Demand Planning & Customer Service Manager to lead the IBP-driven planning for our iconic consumer brands. You’ll shape forecasts, balance service levels with inventory, and drive performance across the supply chain.

Reporting to the Senior Manager Supply Chain, you’ll lead a high-performing team, partner with Sales, Finance and Operations, and influence strategic decisions while delivering measurable improvements in customer experience.

Qualifications

• Proven experience in Demand Planning within FMCG, food manufacturing or similar fast-moving environments
• Strong leadership experience developing and motivating high-performing teams
• Advanced analytical and problem-solving skills with the ability to translate data into actionable insights
• Experience working within Integrated Business Planning (IBP), Sales & Operations Planning (S&OP), or similar planning frameworks
• Strong systems capability, ideally including SAP, Blueshift or comparable planning platforms
• Excellent communication and stakeholder management skills
• Continuous improvement mindset and passion for delivering results

Responsibilities

• Lead the Demand Planning team to develop and maintain a rolling 24-month forecast across customers and product categories
• Drive forecast accuracy using data analytics, statistical modelling, market insights and cross-functional collaboration
• Facilitate the weekly Integrated Tactical Planning (ITP) process to align demand, supply and priorities
• Lead and develop the Customer Service team to deliver outstanding customer experience and strengthen partnerships
• Identify risks and opportunities within the supply chain and implement mitigation strategies
• Own the SLOB management process and drive accountability and action plans
• Partner with Sales, Finance, Operations and Supply Planning to support informed business decisions
• Coach and develop team members to reach their potential

Skills

Demand planning

Leadership

Analytical thinking

Stakeholder management

Communication

Tools

SAP

Blueshift

Job description

Demand Planning & Customer Service Manager

8-12 NORTHERN AVENUE, VIC, AU, 3194

Lead the business planning process behind some of Australia's most loved brands.

• Influence key business decisions through the IBP process
• Work with well-known consumer brands enjoyed by millions of Australians and around the globe
• Build your career within a global organisation that actively promotes internal growth and development

Reporting to the Senior Manager Supply Chain, this pivotal leadership role is responsible for driving Demand Planning and Customer Service excellence across our Integrated Business Planning (IBP) process.

Working at the heart of our supply chain, you'll lead a high-performing team to deliver accurate forecasts, align demand and supply plans, enhance customer experience, and proactively manage business risks. This is an exciting opportunity to influence business outcomes, collaborate with senior stakeholders, and help shape the future of supply chain performance across our organisation.

Why Join McCormick?

At McCormick, our people are at the heart of everything we do. Recognised as an Employer of Choice, we're proud to be home to some of Australia's most iconic brands, including Keens, Aeroplane Jelly, Gourmet Garden and Cholula.

When you join McCormick, you'll become part of a values-driven organisation where collaboration, innovation, development and wellbeing are genuinely prioritised.

What We Offer

• Competitive salary package with annual salary reviews
• Flexible and supportive culture that promotes work-life balance
• Career development opportunities across local, regional and global functions
• Free access to McCormick University and ongoing learning programs
• Paid parental leave and partner leave programs
• Wellbeing initiatives and employee assistance program (EAP) for you and your family
• Employee recognition and rewards programs
• Community involvement and volunteer opportunities through our Days of Giving initiatives
• Regular site engagement activities including food vans, coffee vans and team events
• Novated leasing options through SG Fleet and Toyota
• Free onsite parking
• A collaborative environment where talented people thrive together

About the Role

As the Demand Planning & Customer Service Manager, you will play a key role in ensuring the business delivers exceptional customer outcomes while balancing service, inventory and cost objectives.

Key responsibilities include:

• Leading the Demand Planning team to develop and maintain a rolling 24-month forecast across all customers and product categories
• Driving forecast accuracy through the use of data analytics, statistical modelling, market insights and cross-functional collaboration
• Facilitating the weekly Integrated Tactical Planning (ITP) process to align demand, supply and operational priorities
• Leading and developing the Customer Service team to deliver an outstanding customer experience and strengthen customer partnerships
• Proactively identifying risks and opportunities within the supply chain and implementing mitigation strategies
• Owning the Slow Moving and Obsolete (SLOB) management process, driving accountability and action plans across the business
• Partnering closely with Sales, Finance, Operations and Supply Planning teams to support informed business decisions
• Coaching and developing team members to achieve their full potential

About You

You are a collaborative people leader who enjoys turning data into meaningful business outcomes. You can confidently influence stakeholders, lead change and thrive in a fast-paced FMCG environment.

To be successful, you'll bring:

• Proven experience in Demand Planning within FMCG, food manufacturing or a similar fast-moving environment
• Strong leadership experience with a demonstrated ability to develop and motivate high-performing teams
• Advanced analytical and problem-solving skills, with the ability to translate data into actionable insights
• Experience working within Integrated Business Planning (IBP), Sales & Operations Planning (S&OP), or similar planning frameworks
• Strong systems capability, ideally including SAP, Blueshift or comparable planning platforms
• Excellent communication and stakeholder management skills
• A continuous improvement mindset and passion for delivering results

At McCormick, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We encourage applications from all backgrounds and experiences.

Friday, 23 October 2026.

WHY WORK AT MCCORMICK?

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.