Delivery Support & Customer Care Specialist

Woolworths Group; Ulverstone; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Well-being programs including Sonder

Progressive leave policy

Job summary

Woolworths Group is hiring for a permanent delivery/customer service role in Australia, focused on safe loading, delivery and unloading of groceries while maintaining high customer service standards. A pre-shift vehicle inspection, use of sign-on glass, and SH&E compliance are required as part of daily duties.

You will join a supportive team with career pathways and employee benefits. A pre-employment medical check is part of the recruitment process.

Qualifications

• Must deliver exceptional customer service and manage difficult customer situations.
• Strong verbal and written communication skills required.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Ensure safe, timely loading, delivery and unloading of groceries.
• Maintain zero damage to customers' property and provide high service standards.
• Utilise sign-on glass for deliveries and conduct pre-shift vehicle inspections.
• Manage SH&E responsibilities in line with policy and keep vehicles clean.
• Undergo pre-employment medical check as part of recruitment.

Skills

Exceptional customer service

Verbal communication

Written communication

Interpersonal skills

Independent work

Well presented

Full Driver’s Licence

Tools

Sign on glass

Job description

Woolworths Group is hiring for a permanent delivery/customer service role in Australia, focused on safe loading, delivery and unloading of groceries while maintaining high customer service standards. A pre-shift vehicle inspection, use of sign-on glass, and SH&E compliance are required as part of daily duties.

You will join a supportive team with career pathways and employee benefits. A pre-employment medical check is part of the recruitment process.