Customer Service Agent (Driver)

Woolworths Group; Ulverstone; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Well-being programs including Sonder

Progressive leave policy

Job summary

Woolworths Group is hiring for a permanent delivery/customer service role in Australia, focused on safe loading, delivery and unloading of groceries while maintaining high customer service standards. A pre-shift vehicle inspection, use of sign-on glass, and SH&E compliance are required as part of daily duties.

You will join a supportive team with career pathways and employee benefits. A pre-employment medical check is part of the recruitment process.

Qualifications

• Must deliver exceptional customer service and manage difficult customer situations.
• Strong verbal and written communication skills required.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Ensure safe, timely loading, delivery and unloading of groceries.
• Maintain zero damage to customers' property and provide high service standards.
• Utilise sign-on glass for deliveries and conduct pre-shift vehicle inspections.
• Manage SH&E responsibilities in line with policy and keep vehicles clean.
• Undergo pre-employment medical check as part of recruitment.

Skills

Exceptional customer service

Verbal communication

Written communication

Interpersonal skills

Independent work

Well presented

Full Driver’s Licence

Tools

Sign on glass

Job description

• Permanent role with immediate start
• Supportive and inclusive team
• Attractive team benefits, stability and career pathways

About The Role

The primary objective is to ensure the safe and timely loading, delivery and unloading of groceries to meet agreed delivery schedules. To ensure a high standard of customer service by ensuring there is zero damage to customers’ property. Utilisation of ‘sign on glass’ technology for all deliveries. To manage SH&E responsibilities in line with the SH&E policy. The customer service agent is to carry out pre-shift inspections of vehicles and ensure vehicles are kept clean internally and externally.

As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment process.

What You’ll Do

• Exceptional customer service
• Have the ability to manage difficult customer situations
• Well developed verbal and written communication skills
• Good interpersonal skills, be friendly and courteous
• Ability to work independently
• Well presented
• Ability to work in a fast paced environment and be able to juggle a number of priorities
• Current Full Driver’s Licence

What You’ll Bring

The right attitude is everything to ensure we go the extra mile and strive to exceed customer expectations.

• Genuine passion for food & shopping
• Customer first mentality
• Love of teamwork and growing with others
• Flexible and adaptable to change
• Willing to work and reliable

What You’ll Experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app
• A progressive and competitive leave policy that gives you more space for what matters to you

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.

Discover more opportunities with Woolworths Group