Delivery Manager, D365 ERP/CRM & Release Lead

BLACKROC Contingent Pty Ltd; Brisbane; Hybrid; AUD 180,000 - 220,000; Full time

Job summary

BLACKROC Contingent Pty Ltd. is seeking a Delivery Manager to translate business requests into regular, predictable releases across ERP, CRM, BI and AI.

You will lead cross-functional teams through three groups and external partners, chair key governance bodies, and ensure scope, budget and schedules are met. The ideal candidate has ~10 years in delivery leadership for Dynamics 365 ecosystems, strong stakeholder management, and a track record of prioritizing work for steering committees.

Qualifications

• Around 10 years leading business systems delivery.
• Delivered Dynamics 365 and know it well enough to challenge a partner’s scope and estimate without configuring it yourself.
• Run continuous releases and an ITSM queue side by side.
• Managed vendors with full budget accountability.
• Got senior people to agree on priorities when none of them reported to you.
• A habit of getting to the point. Updates here go to a Steering Committee of non-technical leaders, so they need to be short and plain.
• Agriculture, manufacturing or supply chain experience, Power Platform exposure, or delivery across Australia and New Zealand is a bonus.

Responsibilities

• Run the pipeline for ERP (D365 Finance and Operations), CRM (D365 Sales), BI and AI: intake, prioritisation, scheduling and release
• Keep the support queue and planned work in balance
• Chair the ERP, CRM and Data working groups and report to the Steering Committee
• Hold partners to scope, budget and schedule: statements of work, change requests, and timesheets checked against invoices

Skills

D365 expert

ERP delivery

ITSM queue

Vendor mgmt

Budget ownership

Stakeholder mgmt

Project leadership

Power Platform

Cross-functional

Communication

Tools

Dynamics 365

D365 Finance & Operations

Job description

BLACKROC Contingent Pty Ltd. is seeking a Delivery Manager to translate business requests into regular, predictable releases across ERP, CRM, BI and AI.

You will lead cross-functional teams through three groups and external partners, chair key governance bodies, and ensure scope, budget and schedules are met. The ideal candidate has ~10 years in delivery leadership for Dynamics 365 ecosystems, strong stakeholder management, and a track record of prioritizing work for steering committees.